Jose Puebla
Dallas,TX
Summary
7 Years of customer service, and sales experience. Strong prioritization skills with the ability to meet deadlines, and manage multiple tasks. Self-motivated,detailed-oriented team player. Excellent organizational management, and communication skills. Bilingual Spanish/English.
Overview
8
8
years of professional experience
Work History
Driver
Lyft
Dallas , Texas
07.2021 - 06.2022
- Responsible for operating vehicle, and safely driving passengers to their destination providing pleasant experience.
- Interact with passenger with great customer service.
- Help load, and unload passenger's luggage.
- Managed to make top 10 percent highest tipped drivers, and great ratings in DFW area.
Server
Yo Lobster
Dallas, TX
09.2020 - 07.2021
- Focused in driving sales to meet daily and weekly quotas, by recommending appetizers, chef's choice entrees, and upselling drinks/cocktails.
- Shared knowledge of menu items and flavors. Enabled customers to make personal preferences and food allergies. Explained in detail requested items to paint a tasteful picture to guest.
- Build strong rapport with guest to create pleasant experience in order to maximize potential commission such as tips/company incentives.
Server Shift Leader
Tortaco Meson Mezcal
Dallas , TX
03.2018 - 05.2020
- Exceeded sales target on consistent basis with proactive promotional strategies, and dessert mentions to increase profits.
- Followed up with guest about meals to assure customer satisfaction, and collect vital feedback to improve operations.
- Closely monitored quests' alcohol consumptions to keep operations with TABC guidelines. Licensed TABC.
Server Trainer/Key Employee
El Corazon De Tejas
Dallas , TX
01.2014 - 02.2018
- Inspected preparation equipment regularly to asses and maintain performance for cost-effective, safe operations.
- Enforced performance,service standards to keep consistent, high quality environment devoted to customer satisfaction.
- Integrated enhanced service, and team management strategies to boost business profits.
- Taught servers to memorize menu ingredients, and provide information on preparation methods. Trained new team members on;restaurant procedures, menu items, and performance strategies.
- Implemented up-selling strategies such as recommending appetizers, and desserts for best dine in experience.
Education
High School Diploma -
Moises E. Molina High School
Dallas, TX06.2013
Skills
- Point of Sale Knowledge
- Exceptional Customer Service Communication Skills
- Upselling techniques
- Multi-tasking strength
- Guest relations
- Bill computation
- Product promotions
Timeline
Driver
Lyft
07.2021 - 06.2022
Server
Yo Lobster
09.2020 - 07.2021
Server Shift Leader
Tortaco Meson Mezcal
03.2018 - 05.2020
Server Trainer/Key Employee
El Corazon De Tejas
01.2014 - 02.2018
High School Diploma -
Moises E. Molina High School