Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Quevedo

Katy,TX

Summary

Dynamic manager with a proven track record in enhancing team efficiency and resolving customer inquiries. Known for strong problem-solving and effective communication skills that drive high service quality and customer satisfaction. Results-driven professional with expertise in team management and service quality assurance. Skilled in implementing quality control measures and addressing customer issues, leading to improved operational performance and enhanced customer experiences.

Overview

9
9
years of professional experience

Work History

Manager

Speed Auto Care
Katy, TX
11.2023 - Current
  • Coordinated daily operations to enhance team efficiency and task completion.
  • Organized regular team meetings to review project updates and resolve concerns.
  • Handled customer inquiries, ensuring prompt resolution and high satisfaction levels.
  • Enforced service standards and resolved customer issues to maintain quality.
  • Managed inventory levels to align with demand, reducing waste through effective stock control.
  • Delegated tasks to staff while setting clear priorities and goals.
  • Implemented quality control measures to ensure adherence to company standards.

Inventory Manager

Kona Reserve Coffee at Greenway Plaza
Houston, TX
05.2023 - 12.2023
  • Managed inventory levels to ensure product availability and minimize shortages.
  • Trained team members on best practices for inventory management and safety protocols.
  • Resolved receiving errors, addressing incorrect quantities and missing items efficiently.

Sales Associate

Austin Power Sports
Conroe, TX
01.2022 - 02.2023
  • Executed cashier duties, including processing payments and issuing receipts.
  • Collaborated with sales team to reach group targets.
  • Educated customers on product features and proper usage.
  • Maintained comprehensive knowledge of store merchandise and policies.
  • Upsold additional items tailored to customer interests.
  • Demonstrated product benefits to address customer needs.

Customer Service Representative

Bass Pro Shops
Katy, TX
10.2018 - 07.2020
  • Conducted training for new staff on customer service protocols and operational procedures.
  • Answered customer inquiries, delivering accurate information on products and services.
  • Tracked orders from initiation to completion, ensuring timely delivery.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Delivered exceptional customer service to enhance overall experience.

Sales Associate

Toys"R"Us
Katy, TX
08.2016 - 02.2017
  • Achieved sales targets by effectively organizing store displays to attract customer interest.
  • Provided outstanding customer support by answering inquiries and guiding merchandise selection.
  • Engaged in training sessions to boost product knowledge and improve sales techniques.

Education

Some College (No Degree) - Business Administration

Lone Star College
Houston, TX

Skills

  • Team management
  • Customer relationship management
  • Service quality assurance
  • Inventory management
  • Process optimization
  • Task delegation
  • Shift scheduling

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Manager

Speed Auto Care
11.2023 - Current

Inventory Manager

Kona Reserve Coffee at Greenway Plaza
05.2023 - 12.2023

Sales Associate

Austin Power Sports
01.2022 - 02.2023

Customer Service Representative

Bass Pro Shops
10.2018 - 07.2020

Sales Associate

Toys"R"Us
08.2016 - 02.2017

Some College (No Degree) - Business Administration

Lone Star College

Similar Profiles

CREATE PROFILE