

Experienced healthcare professional with a decade of expertise in healthcare support. Proficient in managing patient interactions and administrative tasks. Recognized for strong collaboration skills, adaptability to changing needs, and consistent achievement of results. Detail-oriented and skilled at coordinating busy offices, communicating, and engaging with management, clients, and vendors. Adept at utilizing data analysis to provide valuable insights and committed to adhering to relevant laws and regulations.
Delivered high-level support across multiple locations, handling patient registration, lab order processing, and appointment scheduling. Ensured compliance with company protocols, resolved complex inquiries, and trained junior staff while maintaining flexibility to adapt to various site-specific procedures.
Supervised and trained a team of phlebotomists, ensuring accurate specimen collection, proper handling, and adherence to safety protocols. Coordinated daily operations, managed patient flow, and maintained high standards of patient care and laboratory efficiency.
Assisted anesthesiologists/CRNAs by preparing, maintaining, and troubleshooting anesthesia equipment, ensuring a sterile and safe environment. Supported patient care by monitoring vital signs, stocking supplies, and providing critical assistance during surgical procedures.
Performed complex laboratory tests, processed specimens, and ensured accurate results for diagnostic purposes. Maintained and calibrated equipment, adhered to safety protocols, and collaborated with healthcare teams to support patient care.
Oversaw daily operations, including hiring/training new team members, managed staff scheduling, and ensured achievement of sales goals and visual merchandising standards. Led and motivated team members, provided exceptional customer service, and maintained inventory control.
Provided administrative support, including managing student records, scheduling appointments, and assisting with human resources tasks such as maintaining employee files and processing paperwork. Delivered excellent customer service, handled inquiries, and ensured office efficiency.
Building Rapport and Credibility
Conflict Resolution
Database Search and Data Entry Skills
Healthcare industry understanding