Jose Quintero
Miami,FL
Summary
Dynamic Lead Brand Representative with a proven track record at Hollister.Co, excelling in customer engagement and CRM management. Elevated store performance by consistently surpassing monthly sales targets and enhancing team selling techniques. Skilled in creative direction and staff training, adept at fostering customer relationships and driving sales through strategic social media management. Familiar with cash management and cash transactions of all types. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding costumer interaction. Well-qualified asspciate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Lead Brand Representative
Hollister.Co
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
- Increased overall sales by training team members on effective selling techniques.
Education
High School Diploma -
G Holmes Braddock
Miami, FL05.2024
Skills
- Customer Engagement
- CRM Management
- Content Development
- Creative Direction
- Customer Service
- Customer Relationship Building
- Staff Training
- Social Media Management
- Team Player
- Cash handling
- Money transactions of all types
- Register opening and closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Lead Brand Representative
Hollister.Co
04.2022 - Current
High School Diploma -
G Holmes Braddock