Hi, I’m
Jose Ramirez
Pasadena,CA
Summary
Reliable and detail-oriented bilingual individual with 3+ years of experience in teaching and tutoring students and providing excellent customer service. Obtained a bachelor’s degree with honors in criminology with a 3.6 GPA at Cal State Northridge. Tech savvy good with technology and typing.
Overview
3
years of professional experience
Work History
Marriott International
Front Desk Agent
02.2022 - Current
Job overview
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
NORDSTROM
Fulfillment Associate
07.2021 - 01.2022
Job overview
- Demonstrated initiative in accomplishing tasks and meeting quality standards
- Unpacked, sorted, and stocked newly arrived merchandise
- Ensured all merchandise was accurately ticketed, accounted for and processed
- Accurately and efficiently used mobile and handheld devices to scan and sort new merchandise
- Fulfilled customer orders from store inventory in a timely manner with a high fulfillment percent and sense of urgency
- Assisted in maintaining clean and organized selling floors and stockrooms
WOODCRAFT RANGERS
Teacher Assistant
02.2021 - 07.2021
Job overview
- Modified classroom work/homework to provide a method to support and/or reinforce classroom objectives
- Assisted other personnel as may be required for the purpose of supporting them in the completion of their work activities
- Assists students, individually or in small groups, with lesson assignments (e.g., reading stories, listening to students reading, language, spelling, facilitating activities, motor perception programs, colors, number charts, checks homework
- Attended meetings with site Principal and/or After School Lead, after school staff meetings and training opportunities for the purpose of reviewing and coordinating after school activities and learning new instructional techniques
- Maintained classroom equipment, work area, students' files/records (e.g., adapting instructional materials, cleaning work area, taking attendance, checking homework, grading papers, emergency cards, audio visual equipment, etc.)
- Monitored individual and/or groups of students in a variety of settings (e.g
- Classroom, playground, library, etc.) for the purpose of enforcing school rules and procedures regarding student behavior and participation and/or providing a safe, respectful and positive multicultural learning environment
- Performs record keeping and clerical functions (e.g., copying, correcting papers, form preparation, attendance, phone call
NORDSTROM RACK
Sales Associate
04.2020 - 01.2021
Job overview
- Demonstrated initiative in accomplishing tasks and meeting quality standards
- Prepared and shipped customer's orders following quality, packing, and shipping standards
- Utilized inventory management systems to scan, process and research merchandise shipments
- Assisted in maintaining clean and organized selling floors and stockrooms
- Provided support to the store, e.g., set up special events, organized backroom, markdowns, and relocated store fixtures
Sandwich Artist
11.2015 - 02.2016
Job overview
- Demonstrated a complete understanding of menu items and explains them to guests accurately
- Responsible for assisting customers with their orders, preparing food as per customer specifications, operating cash registers, resolving customers' complaints and questions
- Cleaned and maintained all areas of the restaurant
- Prepared sandwiches neatly as per the customer's customization in a timely manner
- Prepared stuffing by cutting & dicing the needed vegetables and ensured the stock room was filled with required supplies
Education
Cal State NorthridgeNorthridge, CA
Bachelor of Arts from Criminology
05.2022
University Overview
- Honors summa cum laude
- Cumulative GPA: 3.6, Dean’s List all semesters
Pasadena City CollegePasadena, CA
Associate of Science from Criminal Justice
06.2020
University Overview
- Cumulative GPA: 3.5, Dean’s List for five semesters
Pasadena City CollegePasadena, CA
Associate of Arts from Humanities
06.2020
University Overview
- Cumulative GPA: 3.5, Dean’s List for five semesters
Skills
- Teaching
- Designing
- Customer Service
- Microsoft Office
- Creative & Innovative
- Interpersonal Skills
- Research
- Tutoring
- Microsoft Powerpoint
- Law Enforcement
- Organizational Skills
- Event Planning
- Administrative Experience
- Clerical Experience
- Typing
- Communication Skills
- Microsoft Excel
- Computer Skills
- Microsoft Word
- Writing Skills
- Math
- Time Management
- Windows
- Criminal defense law
- Guest Services
- Front Desk
- Hotel management
- Hospitality management
- Hospitality
- Hotel experience
- Languages
- Spanish - Fluent
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2022.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Marriott International
02.2022 - Current
Fulfillment Associate
NORDSTROM
07.2021 - 01.2022
Teacher Assistant
WOODCRAFT RANGERS
02.2021 - 07.2021
Sales Associate
NORDSTROM RACK
04.2020 - 01.2021
Sandwich Artist
11.2015 - 02.2016
Cal State Northridge
Bachelor of Arts from Criminology
Pasadena City College
Associate of Science from Criminal Justice
Pasadena City College
Associate of Arts from Humanities
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