Jose Ramirez

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.

Housekeeping Supervisor/ Executive assistant

Apr 2017-April 2019

Edgewood Tahoe - Stateline , NV

Perform payroll functions, such as maintaining timekeeping information and

processing and submitting payroll.

Establish work procedures or schedules and keep track of the daily work of

clerical staff.

Manage projects or contribute to committee or team work.

Order and dispense supplies.

Executive housekeeper

Jan 2001-Apr 2017

The Ridge Resorts - Stateline, NV

Advise managers, desk clerks, of rooms ready for occupancy.

Plan and prepare employee work schedules.

Coordinate activities with other departments to ensure that services are

provided in an efficient and timely manner.

Inspect work performed to ensure that it meets specifications and established

standards.

Perform or assist with cleaning duties as necessary.

Confer with staff to resolve performance and personnel problems, and to

discuss company policies.

Establish and implement operational standards and procedures for the

departments supervised.

Investigate complaints about service and equipment, and take corrective

action.

Maintain required records of work hours, budgets, payrolls, and other

information.

Inspect and evaluate the physical condition of facilities to determine the type

of work required.

Check and maintain equipment to ensure that it is in working order.

Supervise in-house services such as laundries, maintenance and repair,

Instruct staff in work policies and procedures, and the use and maintenance of

equipment.

Inventory stock to ensure that supplies and equipment are available in

adequate amounts.

Select and order or purchase new equipment, supplies.

Recommend changes that could improve service and increase operational

efficiency.

Evaluate employee performance and recommend personnel actions such as

promotions, transfers, and dismissals.

Screen job applicants, and hire new employees.

Forecast necessary levels of staffing and stock at different times to facilitate

effective scheduling and ordering.

Perform financial tasks, such as estimating costs and preparing and managing

budgets.

Executive Housekeeper

Jan 1991-Jan 2001

Horizon Resort and Casino - Stateline, NV, USA

Plan and prepare employee work schedules.

Coordinate activities with other departments to ensure that services are

provided in an efficient and timely manner.

Inspect work performed to ensure that it meets specifications and established

standards.

Perform or assist with cleaning duties as necessary.

Maintain required records of work hours, budgets, payrolls, and other

information.

Inspect and evaluate the physical condition of facilities to determine the type

of work required.

Check and maintain equipment to ensure that it is in working order.

Supervise in-house services such as laundries, maintenance and repair.

Inventory stock to ensure that supplies and equipment are available in

adequate amounts.

Select and order or purchase new equipment, supplies.

Prepare reports on activity, personnel, and information such as occupancy,

hours worked, facility usage, work performed, and departmental expenses.

Recommend changes that could improve service and increase operational

efficiency.

Screen job applicants, and hire new employees.

Perform financial tasks, such as estimating costs and preparing and managing

budgets.

Evaluate employee performance and recommend personnel actions such as

promotions, transfers, and dismissals.

Perform grounds maintenance tasks, such as removing snow and mowing the

lawn.

Education