Summary
Overview
Work History
Education
Skills
Timeline
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Jose Ramirez

Taylorsville

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Easterseals-Goodwill. Excelled in staff training, boosting sales through strategic operations, and fostering a collaborative environment. Skilled in customer service and money handling, demonstrating a strong work ethic and a positive attitude. Achieved significant improvements in operational efficiency and employee development.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Easterseals-Goodwill
05.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cart Attendant

Walmart
05.2018 - 04.2019
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.

Restaurant Attendant

Chick-fil-A
09.2017 - 04.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled special requests from guests with empathy and understanding, leading to increased customer loyalty.
  • Conducted regular inventory checks, maintaining appropriate stock levels for efficient restaurant operations.
  • Managed cash transactions accurately, ensuring proper handling of payments and change for customers.
  • Maintained a clean and organized dining area, contributing to a positive atmosphere for guests.
  • Assisted with bussing tables and cleaning up spills.

Education

High School Diploma -

Kearns High School
Kearns, UT
08-2020

Skills

  • Customer service
  • Positive attitude
  • Food safety
  • Money handling
  • Heavy lifting
  • Team leadership
  • Strong work ethic
  • Flexible schedule
  • Problem-solving
  • Effective multitasking
  • Quick learner
  • Staff training and development
  • Punctual and dependable
  • Employee scheduling
  • Recruiting and interviewing
  • Teamwork
  • Employee performance evaluations
  • Customer engagement
  • Willing to learn

Timeline

Assistant Manager

Easterseals-Goodwill
05.2019 - Current

Cart Attendant

Walmart
05.2018 - 04.2019

Restaurant Attendant

Chick-fil-A
09.2017 - 04.2018

High School Diploma -

Kearns High School

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Jose Ramirez