Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
References
Timeline
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Jose Ramirez

Rockwall

Summary

Dynamic professional with a strong background in customer service and data analysis, honed at Hilton Hotel and Dallas Christian College. Proven ability to enhance team collaboration and resolve conflicts effectively. Skilled in Microsoft Excel, I consistently improved reporting efficiency while delivering exceptional service and fostering positive customer experiences.

Overview

19
19
years of professional experience

Work History

Retail

Michaels
Rockwall
03.2025 - Current
  • Environmental team contributor
  • Facilitate collaboration among team members in any necessary area
  • Address customer inquiries regarding services
  • Handle cash or credit transactions

Soccer Player

Myself
Dallas
01.2006 - Current
  • Captain at all competitive levels including collegiate
  • Varied background in semi-professional and professional roles.
  • Performed defensive duties such as tackling and marking opponents.
  • Mentored younger athletes, helping develop and improve skills.

Data Entry Intern

Dallas Christian College
Farmers Branch
02.2025 - 04.2025
  • Internship through my college
  • Data entry for school library resources
  • Leveraged Excel to perform advanced data analysis, improving reporting efficiency.
    Maintained database systems for optimal performance and user access.
    Created automated spreadsheets to reduce manual entry errors.

Server

Hilton Hotel
Rockwall
01.2022 - 01.2024
  • Assisting customers, fulfilling needs.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Facilitated customer service by promptly delivering food and beverages.
  • Maintained records of transactions made during shift as required by law or company policy.

Assistant Coach/Leader

Coach
Farmers Branch
01.2022 - 01.2024
  • Guided in talent acquisition and team leadership
  • Assisted with fundraising and promotional events to support the team's financial needs.
  • Readied team to compete in tournaments and other special events.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.

Busser

Roundabout Pub
Rockwall
01.2021 - 01.2022
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Conducted regular checks on customer satisfaction levels during meal service.

Busser

Arboledas
Rockwall
06.2020 - 09.2020
  • Maintained a friendly attitude towards customers at all times.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Assisted with dishwashing and related kitchen duties as needed during peak times.

Education

Bachelor of Science - Business Administration And Management

Dallas Christian College
Farmers Branch, TX
05-2025

High School Diploma -

Rockwall Heath Highschool
Rockwall, TX
05-2021

Skills

  • Communication skills
  • Data analysis
  • Microsoft Excel
  • Customer service
  • Cash handling
  • Conflict resolution
  • Team collaboration
  • Active listening
  • Constructive feedback
  • Problem-solving
  • Business intelligence

Volunteer Experience

  • Volunteer work at the Dallas SPCA, children hunger fund, and Spanish Schoolhouse
  • Leading school projects and athletic teams
  • Aiding the elderly in my hometown, Rockwall

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Retail

Michaels
03.2025 - Current

Data Entry Intern

Dallas Christian College
02.2025 - 04.2025

Server

Hilton Hotel
01.2022 - 01.2024

Assistant Coach/Leader

Coach
01.2022 - 01.2024

Busser

Roundabout Pub
01.2021 - 01.2022

Busser

Arboledas
06.2020 - 09.2020

Soccer Player

Myself
01.2006 - Current

Bachelor of Science - Business Administration And Management

Dallas Christian College

High School Diploma -

Rockwall Heath Highschool

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