Jose Ramirez
Moreno Valley ,CA
Summary
Dynamic Store Manager with a proven track record at El Pollo Loco, excelling in customer service and problem-solving. Enhanced sales through innovative merchandising and effective team training, resulting in increased customer satisfaction. Skilled in store operations and fostering a collaborative environment, driving employee engagement and retention.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Einstein Bagels
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
El Pollo Loco
09.2020 - 12.2024
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Domino's Pizza
02.2019 - 09.2020
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Store Manager
Papa Johns
06.2015 - 02.2019
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
Manager Trainee
Little Caesars Pizza
05.2010 - 03.2015
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
- Assisted in talent acquisition efforts, participating in interviews and selection processes for prospective manager trainees.
- Provided mentoring and coaching to trainee managers, enhancing their leadership capabilities and overall job performance.
- Collaborated with cross-functional teams to develop strategic initiatives that supported organizational growth objectives.
- Cultivated a culture of continuous improvement by encouraging feedback from team members on workplace practices.
- Enhanced team performance by implementing effective training and development programs for Manager Trainees.
Manager Trainee
Papa John's Pizza
02.2000 - 05.2010
- Improved employee retention rates with the implementation of a comprehensive onboarding process for new hires.
- Acted as a liaison between upper management and trainee managers, effectively communicating goals, expectations, and performance metrics.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
- Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
- Fostered a collaborative work environment by promoting open communication channels among team members.
Education
Yes - Accounting
Secondary
Mexico 06.1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
Languages
Spanish
Full Professional
Timeline
Store Manager
Einstein Bagels
12.2024 - Current
Store Manager
El Pollo Loco
09.2020 - 12.2024
Store Manager
Domino's Pizza
02.2019 - 09.2020
Store Manager
Papa Johns
06.2015 - 02.2019
Manager Trainee
Little Caesars Pizza
05.2010 - 03.2015
Manager Trainee
Papa John's Pizza
02.2000 - 05.2010
Yes - Accounting
Secondary
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