Jose Ramirez
Katy,TX
Summary
Dear Hiring Manager, I am writing to express my interest in the IT Support position at your company. With over 10 years of experience in IT support roles, I believe I am well-equipped to contribute effectively to your team. Throughout my career, particularly in my most recent role as IT Support, I have honed my abilities in technical troubleshooting, hardware installation, and help desk support. My commitment to resolving technical issues efficiently makes me a valuable asset. I am recognized for my skills in Technical Troubleshooting, Hardware Installation, and Help Desk Support, along with being self-motivated, a problem-solver, and solution-oriented. These strengths have enabled me to positively impact my workplace, ensuring operational excellence and high levels of user satisfaction. I am eager to bring my expertise in IT support to your company, confident that I would make a reliable and proactive member of your team. Please feel free to contact me at your earliest convenience to discuss how I can contribute to your goals. Jose Ramirez
Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.
Overview
19
19
years of professional experience
Work History
IT Technical Support
Contactor for Shell
02.2023 - 08.2025
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Iphone, Android .
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed inventory of hardware ensuring proper allocation and maintenance throughout their lifecycle.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Received IT assets, delivered to correct locations and coordinated setup and teardown.
- Accepted baselined products from third parties for distribution and assisted with procurement of IT assets.
- Managed hardware inventory, maintaining accurate records for proper asset management and timely replacement.
- Enhanced asset management by conducting regular audits and maintaining accurate records of all equipment and resources.
- Maintained accurate inventory records of IT equipment, facilitating better asset management decisions.
Independent Contractor
Independent Contractors
04.2021 - 02.2023
- provide IT support services to fast food chain surrounding Houston area
- Install Server cabinet / install office desktop, monitors, printers / set up POS desktop
- install / repair Cat 5 cable.
- replace hard drives on desktop and POS system
- install / replace CCTV Cameras
- troubleshoot HME ordering system for fast food restaurant.
- install / replace speaker drives thru speaker
- install / repair drive thru Car detecting loop wire.
- escalate HME / POS system to 3rd level support.
Supervisor
Always In Season Decorating Services Inc.
08.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- prepping Christmas decoration in warehouse for commercial and residential monument signal
- experience driving box truck
- experience operating Boom Lift, Scissor and Forklift
- reviewing work orders
- Supervisor workers install lights for commercial building on rooftop and trees
- troubleshooting, maintenance and repair Christmas decoration and lights
- supervisor workers to make sure installation and take down of decoration is done correctly
IT Field Support Technician
DataVox
11.2019 - 03.2020
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
Field Technician
MCG Tech Solution
06.2018 - 11.2019
- Install Server cabinet/install office Desktop / Point of Sale Installations/Repair
- Replace POS hard drive and troubleshoot POS Issue / escalates POS issue to 3rd level support
- Replace Hard drive for office desktop/ troubleshoot issue with office desktop and printer
- Install TP-Link network switch
- Support Window 10
- Set tablets to the wireless network
- Replace Monitors
- Install LCD TV for fast food restaurants
- Install DVR, CCTV Cameras / Set up DVR Online for fast food restaurants
- Install and repair Cat5 and Cat 6 cable
- HME/3M/AUDIO SYSTEMS- Installations/Repair
Desktop Support Lead
ERGOS Technology
01.2016 - 06.2018
- Reduced downtime for employees by swiftly resolving technical issues and providing timely assistance.
- Demonstrated commitment to continuous learning by attending industry conferences, workshops, and online courses to stay current on best practices in desktop support management.
- Supported multiple departments through tailored desktop configurations based on individual needs and preferences, resulting in increased user satisfaction.
- Evaluated emerging technologies to make informed recommendations on potential improvements to current systems.
- Led a successful migration project from Windows 7 to Windows 10 operating system within specified timeline parameters without disrupting business operations or user workflows.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
IT Technician
Chevron
01.2007 - 11.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and HP printer, canon.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Collaborated with IT team members to ensure a seamless transition during large-scale PC refresh initiatives.
- Safeguarded sensitive data by adhering to strict security protocols during the transfer and disposal of old equipment.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-1997
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Mobile device management
- Asset management
- Active Directory Management basic
- Ticketing system experience
- Printer support
- Application support
- Technical support
- Software installation
- LAN/WAN
- Desktop support
- Remote support
- User credential management
- Norton antivirus software
- Technical troubleshooting
- Hardware troubleshooting
- Microsoft outlook
- Hardware diagnostics
- Hardware upgrades
- Mac systems
- MS office proficiency
- Hardware and peripherals
- Antivirus software
- Microsoft office 365
- MS outlook,Teams
- Set Up Mobile Devices
- Microsoft Azure experience Basic
Timeline
IT Technical Support
Contactor for Shell
02.2023 - 08.2025
Independent Contractor
Independent Contractors
04.2021 - 02.2023
Supervisor
Always In Season Decorating Services Inc.
08.2020 - 04.2021
IT Field Support Technician
DataVox
11.2019 - 03.2020
Field Technician
MCG Tech Solution
06.2018 - 11.2019
Desktop Support Lead
ERGOS Technology
01.2016 - 06.2018
IT Technician
Chevron
01.2007 - 11.2015
High School Diploma -
Jersey Village High School
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