Jose Ramirez
Pasadena,CA
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor/Front Desk Agent
Residence Inn by Marriott
05.2023 - Current
- Resolved guest issues with rooms or reservations, with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement, and providing constructive feedback for professional development.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Front Desk Agent
Courtyard By Marriott
12.2021 - 01.2023
- Welcome guests upon their arrival, and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- I took reservations over the phone, in person, and via computer for guests, and provided confirmation information.
Teacher's Assistant
Woodcraft Rangers
01.2021 - 12.2021
- Supported classroom management, fostering a positive learning environment for students.
- Assisted in lesson planning and implementation, ensuring alignment with educational standards.
- Facilitated group activities, promoting teamwork and communication among students.
- Monitored student behavior, providing guidance and support to enhance engagement.
Education
Bachelor of Arts - Criminology
Cal State Northridge
Northridge, CA5 2022
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA6 2020
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA6 2020
Skills
- Spanish - fluent
- Staff training and development
- Microsoft Office
- Telephone Etiquette
- Hospitality Management
- Administrative Experience
- Inventory management
- Vendor management
- Team leadership
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Increased customer base by 25% and improved customer response time by 11%, directly impacting sales in 2022.
Timeline
Housekeeping Supervisor/Front Desk Agent
Residence Inn by Marriott
05.2023 - Current
Front Desk Agent
Courtyard By Marriott
12.2021 - 01.2023
Teacher's Assistant
Woodcraft Rangers
01.2021 - 12.2021
Associate of Science - Criminal Justice
Pasadena City College
Associate of Arts - Humanities
Pasadena City College
Bachelor of Arts - Criminology
Cal State Northridge