Jose Ramirez
Pasadena,CA
Summary
Hospitality Professional with over four years of experience delivering exceptional guest services and operational leadership. Proven ability to efficiently manage high-volume front office tasks, lead housekeeping workflows, and resolve complex guest inquiries with professionalism. A reliable, multilingual team player recognized for elevating team performance and boosting brand loyalty.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor/Front Desk Agent
Residence Inn by Marriott
Pasadena, California
05.2023 - 06.2026
- Team Supervision: Conducted regular performance evaluations for housekeeping staff, successfully identifying growth areas and delivering constructive feedback to motivate professional development.
- Onboarding & Training: Mentored and trained incoming staff and front desk agents on brand standards, compliance regulations, and service performance strategies.
- Guest Relations: Resolved sensitive room and reservation issues promptly, maintaining a high level of customer satisfaction through friendly and knowledgeable service.
- Performance Recognition: Consistently earned top-tier scores on property guest surveys directly tied to individual speed of resolution and service excellence.
Front Desk Agent
Courtyard By Marriott
Monrovia, California
12.2021 - 01.2023
- Front Office Operations: Welcomed incoming guests, assigned accommodations, processed walk-in reservations, and provided clear details regarding competitive rates, amenities, and local attractions.
- Reservation Administration: Handled phone, in-person, and digital bookings with accuracy, ensuring seamless distribution of confirmation data and customer follow-up.
- Interdepartmental Liaison: Partnered directly with the housekeeping department to audit room cleanliness, verify readiness, and ensure guest accommodations met brand expectations.
- Operational Impact: Spearheaded desk initiatives that expanded the property's local customer base by 25% and reduced guest response times by 11% over a 12-month period.
Teacher's Assistant
Woodcraft Rangers
Tujunga, CA
01.2021 - 12.2021
- Classroom Management: Maintained structure and safety for student cohorts, proactively fostering an encouraging environment conducive to learning.
- Curriculum Execution: Supported educators in developing and implementing daily lesson plans while aligning activities with institutional metrics.
- Engagement & Mentorship: Managed and facilitated interactive group exercises aimed at improving communication skills, collaborative teamwork, and individual behavioral focus.
Education
Bachelor of Arts - Criminology
Cal State Northridge
Northridge, CA06-2022
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA06-2020
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA06-2020
Skills
- Languages: Fluent in Spanish
- Leadership & Training: Team Leadership, Staff Training & Development, Performance Coaching
- Operations Management: Hospitality Management, Inventory Management, Vendor Management
- Administration & Support: Phone Etiquette, Administrative Support, Microsoft Office Suite
Timeline
Housekeeping Supervisor/Front Desk Agent
Residence Inn by Marriott
05.2023 - 06.2026
Front Desk Agent
Courtyard By Marriott
12.2021 - 01.2023
Teacher's Assistant
Woodcraft Rangers
01.2021 - 12.2021
Bachelor of Arts - Criminology
Cal State Northridge
Associate of Science - Criminal Justice
Pasadena City College
Associate of Arts - Humanities
Pasadena City College