Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Ramos

Cranston,RI

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level positions. Ready to help team achieve any goals.

Overview

4
4
years of professional experience

Work History

Shift Manager

Smashburger
12.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Shift Leader

Chic-Fil-A
02.2019 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Leader

Coldstone Creamy
03.2020 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Bachelor of Arts - Social Work

Rhode Island College
Providence, RI
05.2025

Associate of Arts - Social Work

Community College of Rhode Island
Warwick, RI
05.2023

High School Diploma -

Cranston High School East
05.2021

Skills

  • LANDSCAPING (2 years)
  • Billing and Payment Processing
  • Inventory Control
  • Station Preparation
  • Shift Work
  • Performance Motivation
  • Active Listening
  • Mood Disorders Knowledge
  • Household Management
  • Housekeeping Abilities

Timeline

Shift Manager

Smashburger
12.2021 - Current

Shift Leader

Coldstone Creamy
03.2020 - 11.2021

Shift Leader

Chic-Fil-A
02.2019 - 12.2021

Bachelor of Arts - Social Work

Rhode Island College

Associate of Arts - Social Work

Community College of Rhode Island

High School Diploma -

Cranston High School East
Jose Ramos