Jose Ramos
Iselin,NJ
Summary
Trained and Certified to install and service all American Power Conversion and MGE Uninterrupted Power Supply (UPS). Extensive knowledge and background in Critical Facility Electrical, Networking and Cooling system.
Overview
16
16
years of professional experience
Work History
Senior Field Service Engineer
Schneider Electric
Rhode Island, RI
10.2008 - Current
- Manage, train and oversee Field Service Engineer in my region
- Maintain and manage daily site maintenance report for multiple clients
- Install, inspect, troubleshoot and repair low and medium voltage electrical power distribution equipment to multiple clients
- Instructs customers and sales personnel on the operation and maintenance of critical equipment
- Installs, services and repair equipment such as Uninterrupted Power Supplies (UPS) and Power Distribution Unit (PDU)
- Performs warranty services and start-up service on all power supplies which includes testing, calibration, checking, correcting, and adjusting the equipment to meet the client's satisfaction
- Provides technical support in product service, product training and applications to various customers with multiple system in the premises
- Analyzes complex problems in equipment and machinery using knowledge of electrical power systems and electronics to isolate and correct the fault
- Consults with product support and engineering personnel to determine solutions to complex problems in system operation
- Provide customer with suggestions on product improvement and existing product designs to upgrade the existing system to improve client's productivity and energy efficiency
- Design and implement electrical equipment layout in the Data Center
- Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance
- Maintains service equipment, tools and documentation.
Education
Associate of Arts - Electrical Mechanical
Associates Degree
2004
Skills
- Electrical Engineering
- Certified and trained in all American Power Conversion and MGE Uninterrupted Power Supply (UPS) products for Schneider Electric
- Support and install equipment including Firmware upgrade and video security installation to multiple clients
- Heating, Ventilation, Air Conditioning
- Install HVAC units as needed or requested by the customer
- Maintain and provide services to the HVAC unit
Accomplishments
Obtained all required trainings and certifications in APC and MGE Uninterrupted Power Supply (UPS) in Single Phase and 3 Phase
Timeline
Senior Field Service Engineer
Schneider Electric
10.2008 - Current
Associate of Arts - Electrical Mechanical
Associates Degree