Jose Ramos
Topeka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. All to make me the strongest version of myself in the field for others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Midwest Health
11.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Oversee over 90 Network switches and firewall which are accessed in times of troubleshooting. I took responsibility of monitoring all facilities network status to be ahead of outages.
- Maintained accurate documentation of help desk tickets (1000+), ensuring proper tracking and resolution of issues.
Information Systems Technician
Kansas Wesleyan University Coyotes
04.2024 - 11.2024
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
Dynamic PC Tech
American Technology Services
10.2023 - 04.2024
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints.
- Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Laser Operator
AGCO
05.2023 - 08.2023
- Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Maintained an organized inventory of consumables needed for laser operations, reducing order lead times.
Lead Press Operator
Utex Industries
12.2021 - 01.2022
- Collaborated with management on implementing cost-saving measures, reducing overall expenses while maintaining product quality standards.
- Improved production efficiency by consistently monitoring and adjusting press settings.
- Facilitated open communication between team members and management, fostering a positive work environment conducive to productivity and growth.
- Contributed to the development of new procedures for optimizing press performance, leading to increased efficiency across the department.
Education
No Degree - Information Technology
Arizona State University
Skills
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- End-user support
- Hardware and software maintenance
- Time Management
- Machine Operation
- Team leadership and supervision
- Quality control inspection
- Efficiency Improvement
- Hardware repair
- Remote system analysis
Certification
CompTIA A+
Network+ in progress
Lenovo Certs
Dell Certs
Languages
Spanish
Native or Bilingual
Timeline
Help Desk Technician
Midwest Health
11.2024 - Current
Information Systems Technician
Kansas Wesleyan University Coyotes
04.2024 - 11.2024
Dynamic PC Tech
American Technology Services
10.2023 - 04.2024
Laser Operator
AGCO
05.2023 - 08.2023
Lead Press Operator
Utex Industries
12.2021 - 01.2022
No Degree - Information Technology
Arizona State University
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