Jose Ramos
Garland
Summary
Human Resources professional with extensive experience in employee relations, onboarding, and workforce management. Skilled at resolving employee concerns, supporting promotions, and ensuring compliance with organizational policies. Strong background in HR systems, including ServiceNow and Fountain, with the ability to balance operational efficiency and employee engagement. Currently pursuing a BSCS in Software Engineering, combining HR expertise with technical knowledge to support future HRIS, and systems-focused roles.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Onboarding Specialist
UPS
10.2020 - Current
- Supported onboarding processes through Fountain by guiding candidates through the application, collecting required documents for DQF files, ensuring I-9 completion, and facilitating hiring compliance.
- Participated in the Fountain testing team, performing pre-implementation evaluations to ensure system readiness.
- Utilized Workday to process employee promotions, update profiles to reflect new positions, and generate accurate reports for HR and management decision-making.
- Recognized as a reliable resource for completing HR tasks accurately and efficiently.
HR GEO Service Specialist
UPS
10.2015 - 10.2020
- Conducted interviews and gathered supporting evidence to address candidate concerns, as well as employee and management issues, including pay-related matters.
- Conducted side-by-side evaluations to support employee promotion decisions.
- Processed ServiceNow requests, including ADA accommodations, separations, and HR tickets.
- Attended cross-functional meetings to effectively communicate staffing needs and coordinate solutions with multiple departments.
- Maintained organized HR records to support compliance and operational efficiency.
- Adapted quickly to evolving priorities and handled diverse tasks during peak hiring seasons to maintain operational efficiency.
- Consistently met weekly staffing plan targets by aligning recruiting efforts with business needs.
- Supported HR operations by maintaining accurate employee records and files.
- Assisted employees with payroll and HR-related concerns by providing timely resolutions.
- Facilitated communication between employees, managers, and vendors to ensure efficient operations.
- Identified opportunities for process improvements, and contributed to team success.
Hub Supervisor
UPS
10.2013 - 10.2015
- Supervised on a day-by-day basis by leading a team of over 48 HUB union employees.
- Developed and communicated standard operating procedures to improve efficiency and consistency.
- Trained and mentored team members to enhance productivity and performance.
- Supported HUB operations by executing a plan minimizing misloads by 80%.
Education
BSCS - Software Engineering
Colorado Technical University
05-2026
Skills
- HR Leadership & Employee Relations
- Process Improvement & Compliance
- HR Systems: ServiceNow, Fountain, Workday
- Conflict Resolution & Employee Engagement
- Training & Mentoring
- Multitasking & Priority Management
- Attention to Detail
Languages
- English
- Spanish
Timeline
Talent Acquisition Onboarding Specialist
UPS
10.2020 - Current
HR GEO Service Specialist
UPS
10.2015 - 10.2020
Hub Supervisor
UPS
10.2013 - 10.2015
BSCS - Software Engineering
Colorado Technical University