Jose Ramos-Martinez
Menifee,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
5
5
years of professional experience
Work History
Laborer
Clearwater Pipeline
Perris, CA
10.2022 - Current
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Understood and followed oral and written directions.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Poured concrete foundations for structures such as buildings or bridges according to blueprints provided.
IT Technician
Paloma Valley High School
Menifee, CA
08.2019 - 05.2021
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Provided training sessions for end users on how to use various software programs.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Provided recommendations on hardware purchases based on customer requirements.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Participated in team meetings to discuss project status updates.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored system performance and implemented preventive maintenance procedures.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Assisted with the deployment of new applications and updates to existing applications.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Acted as single point of contact for customers during technical faults and security-related events.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Assisted with server virtualization projects using VMware ESXi or Hyper-V technologies.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA05-2021
Associate of Science - Computer Engineering
National University
La Jolla, CASkills
- Communication
- Customer Relations
- Critical Thinking
- PPE Use
- Customer Service
- Multitasking
- Training & Development
- Supervision and Leadership
- Self-Directed
- Active Listening
- Excellent Communication
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Laborer
Clearwater Pipeline
10.2022 - Current
IT Technician
Paloma Valley High School
08.2019 - 05.2021
High School Diploma -
Paloma Valley High School
Associate of Science - Computer Engineering
National University