JOSE RESENDEZ
La Porte,IN
Summary
Through my years of working in both customer/guest service, I've learned how to communicate and relate to the customer in regards to their needs. I have also learned through my various jobs that teamwork and communication is necessary for a workplace to operate smoothly.
Overview
10
10
years of professional experience
Work History
Aviation Maintenance Technician
United States Navy
04.2017 - 01.2023
- Removed, inspected, repaired and installed in-flight refueling stores and external fuel tanks
- Restored functionality and improved performance by modifying aircraft structures, systems and components
- Cured bonded structures, using portable or stationary curing equipment.
Dealer Supervisor
Four Winds Casino Resorts
05.2014 - 02.2023
- Scheduled and trained dealers and floor supervisors for optimal coverage
- Submitted paperwork to corporate office covering accident and incident reports, maintenance actions and expense documentation
- Upheld high standards of guest care on casino floor and handled escalated complaints
- Improved worker performance through effective oversight and mentoring on specific job procedures
- Established and maintained banks and table limits for games.
X-Ray Technician
Howmet Aerospace
03.2019 - 11.2020
- Processed necessary exposures, taking care to prevent mistakes and avoid unnecessary extra images
- Employed optimal radiation safety and protective measures for staff
- Set time and distance precisely with skilled use of controls and proper equipment positioning
- Completed useful images by setting correct exposure time and distance with equipment controls.
Casino Floor Supervisor
Hard Rock Casino
03.2023 - Current
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
- Increased revenue by identifying trends in player preferences and adjusting game offerings accordingly.
- Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
Education
Diploma -
Knox Community High School
06.2013
Skills
- Workflow coordination
- Worker monitoring
- Guest Service
- Customer Communication
- Ability to work in a fast paced environment
- Math
- Hardware Installation
- Ability to read blueprints and schematics
Timeline
Casino Floor Supervisor
Hard Rock Casino
03.2023 - Current
X-Ray Technician
Howmet Aerospace
03.2019 - 11.2020
Aviation Maintenance Technician
United States Navy
04.2017 - 01.2023
Dealer Supervisor
Four Winds Casino Resorts
05.2014 - 02.2023
Diploma -
Knox Community High School