Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jose Reyes Cruz

Houston,TX

Summary

Successful Customer Service Representative with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Agent Producer

The Go Solution
02.2025 - 04.2025
  • Educated clients on insurance policies and procedures.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.

Customer Sales Representative Lead

Micro Center
03.2020 - 01.2025
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Described product highlights and benefits to help guide purchasing decisions.

Sales Associate

Harbor Freight
10.2017 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Genesys Works Intern

Texas Children's Hospital
09.2016 - 08.2017
  • Explored new technologies and approaches to streamline processes.
  • Observed packing operations to verify conformance to specifications.
  • Collected, arranged, and input information into database system. (Server Room Readings)
  • Gathered, organized and input information into digital database. (Inventory)

Education

High School Diploma -

Sharpstown International School
Houston, TX
05-2017

Skills

  • Bilingual Communication
  • Document Translation
  • Client assessment
  • Customer follow-up
  • Policy analysis
  • Policy adjustment

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

P&C License

Timeline

Agent Producer

The Go Solution
02.2025 - 04.2025

Customer Sales Representative Lead

Micro Center
03.2020 - 01.2025

Sales Associate

Harbor Freight
10.2017 - 12.2019

Genesys Works Intern

Texas Children's Hospital
09.2016 - 08.2017

High School Diploma -

Sharpstown International School

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