Jose Reyes Lopez
Houston,TX
Summary
Systems support specialist prepared for troubleshooting, network configuration, and software-hardware maintenance. Experience in diagnosing and resolving hardware and software issues, ensuring seamless operations. Strong focus on inventory control, team collaboration and achieving results, flexible with changing needs. Proficient in technical support, system maintenance, and effective communication.
Overview
10
10
years of professional experience
Work History
FC Associate I
Amazon
11.2023 - Current
- Followed procedures at all times for personal and team safety.
- Learning Embassador in training new hires, leading to a more knowledgeable and efficient workforce.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained compliance with company safety policies.
Warehouse Worker
CAP Barbell
07.2022 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Technical Support Assistant
National Police of Nicaragua
01.2015 - 12.2021
- Contributed to the development of efficient support processes, reducing overall workload for the team.
- Monitored system performance metrics regularly, identifying potential areas for improvement within the technical support department.
- Increased first-call resolution rates with thorough knowledge of product specifications and common issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Supported software installations and updates, ensuring optimal performance for endusers.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
Education
Telematics Engineer - Engineering
Universidad Nacional Autonoma De Nicaragua
Nicaragua12-2014
Accountant - Accounting
Universidad Nacional Autonoma De Nicaragua
Nicaragua12-2022
Skills
- Warehouse safety
- Microsoft Office Suite
- Inventory organization
- Inventory control
- Hardware installation
- Technical support
- Hardware support
- Troubleshooting and Diagnostics
- Ticketing systems
- Excellent communication
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
FC Associate I
Amazon
11.2023 - Current
Warehouse Worker
CAP Barbell
07.2022 - 03.2024
Technical Support Assistant
National Police of Nicaragua
01.2015 - 12.2021
Telematics Engineer - Engineering
Universidad Nacional Autonoma De Nicaragua
Accountant - Accounting
Universidad Nacional Autonoma De Nicaragua