Jose Reynoso

Lead Delivery Driver

Rent A Center Warehouse & Retail Store

11.2019 - Current

Completed rush deliveries on tight timetables to satisfy customer needs.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Completed on-time deliveries by choosing best and most efficient routes.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Interpreted maps and followed written and verbal directions.
Verified daily deliveries against shipping instructions before delivering to customers.
Drove company truck for local and intra-state pick-ups and deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Expedited deliveries to meet customer deadlines and requirements.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Managed customer inquiries and complaints in polite and professional manner.
Delivered packages to customer doorsteps and business offices.
Verified accuracy of all deliveries against order forms.
Followed corporate procedures to maintain company and customer data confidentiality.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Loaded truck and properly secured items to prevent damage for deliveries.
Kept detailed mileage and fuel reports to track overall fuel costs.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Successfully avoided time delivery delays by carefully planning best routes.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Documented mileage, deliveries, pickups, customer issues and damages.
Inspected load security and checked for damages.
Fostered positive working relationships with regular customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Minimized company liability and risks to loads by obeying traffic laws.
Kept detailed records of deliveries and money received from customers.
Protected people and equipment from hazardous materials by using correct procedures.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Operated light trucks to deliver loads as far as 30 miles from home location.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Summary

Overview

Work History

Warehouse Worker

Lead Delivery Driver

Education

GED -

Skills

Languages

Timeline

Warehouse Worker

Lead Delivery Driver

GED -

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