Jose Rios
Instacart
Palmdale,CA
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.Technical support/technician with extensive technical support and operations experience. Quickly resolves issues, resulting in high levels of client satisfaction. Excellent computer software and hardware knowledge.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Instacart Shopper
Instacart
Palmdale, CA
01.2022 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Personal Vehicle Driver
UPS
Palmdale, CA
11.2021 - 01.2022
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Warehouse Associate
Amazon
Valencia, CA
08.2021 - 11.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
GM Clerk
Target
Bakersfield, CA
05.2019 - 05.2020
- Supported staff on special assignments and ad hoc projects.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
Customer Service Representative
Conduent
Bakersfield, CA
08.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
GM Clerk
Vons Grocery Store
Riverside, CA
06.2015 - 08.2018
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA 08.2012 - 06.2015
No Degree -
Google IT Certification
Online 05.2021 - 02.2022
Skills
Customer Relations
Problem-Solving
Good Telephone Etiquette
Dependable and Responsible
Technical issues analysis
Desktop support
Software diagnosis
TCP/IP
Data recovery
Mac systems
Customer service expert
PC component diagnostics
Microsoft Outlook
Windows 10
Application support
Support scenario generation
Network diagnostics
Issue troubleshooting
Account management
Technical Support
Excellent Communication
Technical Analysis
Web Security
Hardware and software installation
Desktop and laptop installations
Network component installations
PC refurbishment
Timeline
Instacart Shopper
Instacart
01.2022 - Current
Personal Vehicle Driver
UPS
11.2021 - 01.2022
Warehouse Associate
Amazon
08.2021 - 11.2021
No Degree -
Google IT Certification
05.2021 - 02.2022
GM Clerk
Target
05.2019 - 05.2020
Customer Service Representative
Conduent
08.2018 - 05.2019
GM Clerk
Vons Grocery Store
06.2015 - 08.2018
High School Diploma -
Martin Luther King Jr. High School
08.2012 - 06.2015