Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Jose Rios

Maryville,TN

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am an organized and dedicated administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Ramp Agent

Piedmont Airlines
2023.11 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Cross-utilizer Ramp/ Ticket Counter Agent

United Ground Express
2023.01 - 2023.10
  • Enhanced customer satisfaction by providing efficient and courteous service at the counter.
  • Streamlined check-in processes for faster service, reducing wait times for customers.
  • Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
  • Assisted in training new team members, resulting in improved performance and increased productivity.
  • Handled customer complaints professionally, resolving issues to maintain positive client relationships.
  • Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.

Ramp Agent

Unifi Aviation LLC.
2020.09 - 2022.12
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Administrative Coordinator

007 Exterminator Inc.
2015.01 - 2020.09
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.

Pharmacy Technician

Omnicare/ CVS Pharmacy
2012.06 - 2015.01
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Education

No Degree - Business Administration

Hillsboro Community College
Tampa, FL

Associate of Occupational Studies - Pharmacy Technology

Everest University - Tampa
Tampa, FL
03.2012

High School Diploma -

Leto High School
Tampa, FL
07.1997

Skills

  • Problem-Solving
  • Loading and unloading
  • Aircraft Marshalling
  • Baggage handling
  • Safety Procedures
  • Safety Procedures Compliance
  • Office Administration
  • Computer Skills
  • Data Entry
  • Customer Service
  • Microsoft Word
  • Administrative Support

references

  • Michael (813) 545-2545
  • Angelica Caicedo (813) 363-5699
  • Eric (941) 757-9960

Timeline

Ramp Agent

Piedmont Airlines
2023.11 - Current

Cross-utilizer Ramp/ Ticket Counter Agent

United Ground Express
2023.01 - 2023.10

Ramp Agent

Unifi Aviation LLC.
2020.09 - 2022.12

Administrative Coordinator

007 Exterminator Inc.
2015.01 - 2020.09

Pharmacy Technician

Omnicare/ CVS Pharmacy
2012.06 - 2015.01

No Degree - Business Administration

Hillsboro Community College

Associate of Occupational Studies - Pharmacy Technology

Everest University - Tampa

High School Diploma -

Leto High School
Jose Rios