Jose Rios
Maryville,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I am an organized and dedicated administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
11.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Cross-utilizer Ramp/ Ticket Counter Agent
United Ground Express
01.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and courteous service at the counter.
- Streamlined check-in processes for faster service, reducing wait times for customers.
- Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
- Assisted in training new team members, resulting in improved performance and increased productivity.
- Handled customer complaints professionally, resolving issues to maintain positive client relationships.
- Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
- Collaborated with team members to achieve monthly sales targets consistently.
- Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
Ramp Agent
Unifi Aviation LLC.
09.2020 - 12.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Administrative Coordinator
007 Exterminator Inc.
01.2015 - 09.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Pharmacy Technician
Omnicare/ CVS Pharmacy
06.2012 - 01.2015
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
No Degree - Business Administration
Hillsboro Community College
Tampa, FLAssociate of Occupational Studies - Pharmacy Technology
Everest University - Tampa
Tampa, FL03.2012
High School Diploma -
Leto High School
Tampa, FL07.1997
Skills
- Problem-Solving
- Loading and unloading
- Aircraft Marshalling
- Baggage handling
- Safety Procedures
- Safety Procedures Compliance
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Microsoft Word
- Administrative Support
references
- Michael (813) 545-2545
- Angelica Caicedo (813) 363-5699
- Eric (941) 757-9960
Timeline
Ramp Agent
Piedmont Airlines
11.2023 - Current
Cross-utilizer Ramp/ Ticket Counter Agent
United Ground Express
01.2023 - 10.2023
Ramp Agent
Unifi Aviation LLC.
09.2020 - 12.2022
Administrative Coordinator
007 Exterminator Inc.
01.2015 - 09.2020
Pharmacy Technician
Omnicare/ CVS Pharmacy
06.2012 - 01.2015
No Degree - Business Administration
Hillsboro Community College
Associate of Occupational Studies - Pharmacy Technology
Everest University - Tampa
High School Diploma -
Leto High School
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