Jose Rios Vasquez
Tacoma,WA
Summary
Driven/Dedicated, IT Support Specialist with providing excellent customer service and resolving technical problems efficiently with the knowledge of troubleshooting hardware, software, and network security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TACTICAL ENFORCEMENT
US Army OF DEFENCE
02.2023 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance skills and knowledge.
- Remained proficient in vast array of weapon systems through live-fire exercises and familiarization.
- Utilized camouflage techniques to conceal weapons and personnel.
- Led teams through hazardous terrain while maintaining situational awareness.
IT SUPPORT
CENTRAL COMPUTERS
San Jose USA
05.2020 - 01.2023
- Diagnosed and resolved hardware and software issues to enhance system performance and minimize downtime.
- Configured and maintained network security protocols and firewalls to protect against the risks of spyware, Trojans, and macro viruses.
- Administered Windows and Linux servers, ensuring optimal performance and security.
- Supported customers and colleagues with catered technical advice.
Mechanical Technician
ARSEEN AUTO BODY INC
01.2018 - 03.2020
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Explained operations and services performed on vehicles to customers upon request.
- Inspected vehicle engines and other components to diagnose issues accurately.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
Education
GED -
OVERFELT
San Jose, CA02-2020
Skills
- Attention To Detail
- Problem Solving
- Teamwork
- Strategic Planning
- Customer Service
- Computer Skills
- Critical Thinking
- Organizational Skills
- Flexible And Adaptable
Accomplishments
Demonstrated leadership in a high-stress situation during warfare tactics training, showing self-discipline and courage when my team leader went down.
Languages
- Spanish- Intermediate
- English- Fluent
Certificationscourses
- BLS Certificate: Respond to cardiac and breathing emergencies.
- CPR / AED Certificate: Use an automated external defibrillator to help someone experiencing a cardiac arrest.
- Infantryman: Graduated from Basic Training and OSUT.
- ITF+: basic IT concepts and terminology.
- Google IT Support Certificate: knowledge of troubleshooting/understanding of hardware and software.
Certification
- BLS Certificate
- CompTIA A+
- CompTIA ITF+
- CPR / AED
- Google IT Support
Timeline
TACTICAL ENFORCEMENT
US Army OF DEFENCE
02.2023 - Current
IT SUPPORT
CENTRAL COMPUTERS
05.2020 - 01.2023
Mechanical Technician
ARSEEN AUTO BODY INC
01.2018 - 03.2020
GED -
OVERFELT
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