Jose Rios
McAllen,TX
Summary
Dynamic Office Manager with a proven track record at Ves Insulation, enhancing office operations through exceptional organizational skills and bilingual proficiency in English & Spanish. Excelled in customer relations and administrative support, significantly improving client satisfaction and streamlining data management processes. Demonstrates a keen ability to multitask and coordinate events, ensuring operational excellence and efficiency. Experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
17
17
years of professional experience
Work History
Office Manager
Ves Insulation
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Defined clear targets and objectives and communicated to other team members.
Sales Associate Manager
Marshalls & HomeGoods
01.2014 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Austin Community College Book Store
03.2010 - 07.2015
- Improved efficiency by restocking shelves quickly during peak business hours when supplies ran low.
- Assisted in training new employees on store policies, procedures, and customer service expectations, ensuring a consistent level of professionalism among all team members.
- Provided knowledgeable assistance with e-readers and other digital products, helping customers make informed purchasing decisions.
- Organized eye-catching book displays to draw attention to new releases and bestsellers, driving increased sales.
- Handled returns and exchanges efficiently, maintaining positive customer relationships even during challenging situations.
- Collaborated with team members to maintain a clean, organized store environment conducive to an enjoyable shopping experience.
- Assisted customers in finding specific genres or authors, fostering a loyal customer base through attentive service.
- Managed inventory levels for optimal product availability, ensuring a diverse range of books and materials were stocked.
- Balanced cash registers at the beginning and end of each shift, ensuring accuracy in financial transactions throughout the day.
- Processed special orders for customers seeking hard-to-find titles or editions, resulting in increased overall sales.
- Provided excellent customer service during holiday seasons and special sales events, helping the store achieve its revenue goals while maintaining a positive shopping experience for all patrons.
- Responded promptly to phone inquiries regarding store hours, available inventory, or upcoming events while maintaining a professional demeanor at all times.
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Established strong relationships with customers to encourage repeat business.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Grocery Store Stocker
Globe Supermarket
02.2007 - 08.2009
- Maintained store cleanliness and visual appeal through regular sweeping, mopping, and shelf dusting.
- Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
- Participated in ongoing training sessions to stay updated on current best practices for grocery stocking procedures.
- Demonstrated adaptability by willingly taking on additional duties during peak times or staff shortages, maintaining store performance and customer satisfaction.
- Assisted in inventory management by conducting regular counts, verifying stock levels, and reporting discrepancies to management.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Education
Business Administration And Management
Austin Community College
Austin, TXHigh School Diploma -
McAllen Memorial High School
McAllen, TX08.2009
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bilingual fluent in English & Spanish
- Event Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Office Manager
Ves Insulation
08.2020 - Current
Sales Associate Manager
Marshalls & HomeGoods
01.2014 - 08.2019
Sales Associate
Austin Community College Book Store
03.2010 - 07.2015
Grocery Store Stocker
Globe Supermarket
02.2007 - 08.2009
Business Administration And Management
Austin Community College
High School Diploma -
McAllen Memorial High School