Jose Rivas

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
• Staying informed of weather events of all kinds on a daily basis.
• Preparing a game plan every day to assure our clients were prioritized.
• Having the ability to multitask, check social media, news, listen to radios, and research to find any damage worth reporting.
• Being able to work with teammates, so we can cross-check and be communicative about information.
• Capable of handling sudden updates and offering supplementary help.
• Knowledgeable on using the internet, excel, and word.
• Efficiently typing out losses immediately after uncovering significant details, typically completing within 10 minutes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining clean, organized workspace.
• Maintained safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Managed customer service operations, including taking orders and resolving complaints.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Maintained accurate inventory of baking supplies and ingredients.
• Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
• Created appealing displays to showcase products in bakery.
• Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.

Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for following day's operation.
• Collaborated with fellow team members, ensuring consistent communication and task distribution for successful restocking process.
• Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
• Promoted positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
• Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
• Kept work areas neat, clean and free from debris.

• Increased lumber sales by providing excellent customer service and in-depth product knowledge.
• Assisted customers with selecting appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
• Collaborated with team members to maintain clean and organized sales floor, enhancing overall shopping experience for customers.
• Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
• Moved bulk customer orders with safe operation of forklifts.
• Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
• Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
• Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
• Provided support to fellow associates during busy periods or when faced with challenging customer inquiries, contributing to cohesive team atmosphere.
• Resolved customer complaints and concerns professionally, fostering positive relationships with clients.
• Listened to customer needs and desires to identify and recommend optimal products.
• Acquired expertise in operating range of machinery such as reach truck, forklift, and saws.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Developed system for inventory management, reducing waste and cutting costs.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Managed opening and closing shift kitchen tasks.