Jose Rivas

• Provided leadership to team members, ensuring project deadlines were met with high-quality output
• Identified and implemented process improvements to enhance efficiency and effectiveness
• Collaborated cross-departmentally to develop customer-centric solutions
• Managed inventory records, reducing discrepancies through diligent tracking and reporting

• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Equipped with a strong ability to adapt, learn, and contribute to a dynamic IT environment.
• earned 3 industry-recognized certifications during the course which include the following

CompTIA A+

CompTIA Security+

CompTIA CySA+

• Operated Linux systems for file management, permissions, and scripting tasks
• Managed network configurations, including routers, switches, and cabling
• Implemented and maintained PKI infrastructure, securing applications in cloud and virtual environments
• Conducted vulnerability assessments and documented resolution processes for cybersecurity incidents
• Reviewed system logs for anomalies, investigating and mitigating potential threats

• Maintained equipment to ensure operational efficiency, showcasing technical maintenance skills
• Inspected finished projects for quality assurance, demonstrating attention to detail and process adherence

• Supervised and guided subordinates, ensuring task execution aligned with operational goals
• Developed and implemented policies to streamline workflows and improve operational efficiency
• Acted as a liaison, facilitating communication between management and team members