Summary
Overview
Work History
Education
Skills
Timeline
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Jose Rivas

San Bernardino,CA

Summary

Dynamic professional with extensive experience at Salvation Army ARC, excelling in data entry and customer service. Proven ability to manage databases and prepare reports while maintaining confidentiality. Skilled in effective communication and problem-solving, ensuring client satisfaction and operational efficiency. Bilingual in English and Spanish, enhancing customer relationships and support. Seasoned Maintenance Contractor with comprehensive knowledge in facility operations, equipment repair, and safety compliance. Possess skills in electrical installations, HVAC maintenance, plumbing repairs and construction projects. Known for ability to diagnose and fix mechanical issues quickly which significantly reduced downtime at previous workplaces. Efficiency-focused with strong problem-solving capabilities and commitment to continuous professional development.

Overview

23
23
years of professional experience

Work History

Maintenance Contractor

Salvation Army ARC
San Bernardino, CA
04.2024 - Current
  • Utilized ladders safely when accessing hard-to-reach areas for cleaning or repair purposes.
  • Performed regular maintenance inspections to identify and address potential issues with plumbing, electrical wiring.
  • Repaired broken pipes, valves, fixtures, faucets, and other plumbing components.
  • Replaced worn door hinges or locksets as part of routine preventive maintenance activities.
  • Operated power tools such as drills, saws, grinders, sanders safely and accurately when performing maintenance tasks.
  • Ensured compliance with local safety regulations governing the use of hazardous chemicals when conducting maintenance operations.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Coordinated with management to prioritize maintenance tasks.

Front Desk Receptionist

Salvation Army ARC
San Bernardino, CA
08.2023 - 01.2024
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted customers warmly and made them feel welcome.
  • Maintained a clean and organized reception area to uphold company image.

Subcontractor

Calstate Construction
Lawndale, CA
12.2015 - 03.2023
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored project progress, identifying and resolving issues promptly to avoid delays and additional costs.
  • Reviewed blueprints and drawings to determine level of assistance required to complete projects.
  • Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
  • Addressed and resolved client concerns and complaints promptly to maintain positive relationships and reputation.
  • Facilitated training sessions for subcontracted teams on new technology, techniques, and safety procedures.
  • Oversaw site preparation, including land clearing and earthmoving, to ready sites for construction.
  • Followed safety protocols to avoid job site accidents and damage to property.

Calibration Technician

Mitchell Metrology
Pico Rivera, CA
04.2010 - 04.2013
  • Interpreted drawings, schematics, manuals, technical documents, blueprints and other related materials in order to identify specific instrument types for calibration.
  • Followed established safety protocols when handling delicate or hazardous instruments or materials.
  • Maintained calibration database records accurately reflecting the current condition of all instruments calibrated.
  • Coordinated with vendors for timely delivery of replacement parts or consumables needed for calibration activities.
  • Maintained accurate inventory records of all instruments serviced.
  • Conducted calibration traceability to National Institute of Standards and Technology standards.
  • Troubleshot problems associated with instrumentation performance prior to performing calibrations.
  • Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.
  • Provided technical support to internal customers regarding calibration services and equipment operation and maintenance issues.
  • Ensured that all tools were properly maintained and stored after use.
  • Repaired minor faults with precision measuring devices such as digital scales, micrometers.
  • Performed calibrations on a variety of test and measurement equipment including multimeters, oscilloscopes, thermometers and pressure gauges.
  • Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.
  • Created reports detailing the findings from each calibration activity; reported any discrepancies found during the process.
  • Developed procedures for testing instrumentation used in production processes to ensure quality control compliance with applicable regulations.
  • Traveled to client sites to complete repairs and calibrations.
  • Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
  • Managed new instrument documentation setup and calibration database integration.
  • Satisfied customers through completion of calibration services within expected timeframes.
  • Performed scheduled calibrations and maintenance on equipment and systems in facility and off-site.
  • Interacted with customers for items requiring repair or calibration and fully explained results.
  • Adhered to quality management system policies and procedures and performed other laboratory functions and problem-solving services.

Subcontractor

Calstate Construction
Lawndale, CA
02.2002 - 12.2009
  • Reviewed bid documents to determine scope of work, timeline requirements, and associated costs for projects.
  • Created detailed Requests for Proposal documents outlining project goals and objectives to be submitted to prospective contractors.
  • Negotiated cost effective solutions with subcontractors to maximize resources and minimize expenses.
  • Inspected job sites for quality control purposes.
  • Established relationships with local suppliers in order to obtain competitive pricing on materials needed for projects.
  • Managed multiple concurrent projects while ensuring strict adherence to timelines and budgets.
  • Interacted with homeowners to understand the job specifics and expectations.
  • Negotiated contracts and agreements with suppliers and vendors to secure advantageous terms and maintain project budget.
  • Coordinated project schedules and timelines with main contractors to ensure efficient workflow and deadline compliance.
  • Ensured compliance with all local, state, and federal regulations pertaining to construction projects.

Education

GED -

Whittier Union Adult School
Whittier, CA
07-1998

Skills

  • Data entry
  • Customer service
  • Database management
  • Report preparation
  • Office administration
  • Call handling
  • Record keeping
  • Problem solving
  • Time management
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Customer relationship management
  • Organizational skills
  • Problem-solving skills
  • Filing and sorting
  • Confidentiality handling
  • Listening skills
  • Researching skills
  • Multitasking and organization
  • File management
  • Proficient in SAP, MUDCATS, and GAGE TRAK
  • Data confidentiality
  • Client communication
  • Decision-making
  • Office management
  • Multi-line telephone systems
  • Sensitive information handling
  • Spreadsheet tracking
  • Fluent in English and Spanish

Timeline

Maintenance Contractor

Salvation Army ARC
04.2024 - Current

Front Desk Receptionist

Salvation Army ARC
08.2023 - 01.2024

Subcontractor

Calstate Construction
12.2015 - 03.2023

Calibration Technician

Mitchell Metrology
04.2010 - 04.2013

Subcontractor

Calstate Construction
02.2002 - 12.2009

GED -

Whittier Union Adult School

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