JOSE RIVERA
Haledon,NJ
Summary
Operations and service professional who supports client onboarding, escalated issue resolution, and delivery coordination while keeping communication clear across teams. Brings bilingual English-Spanish communication, sales and customer support experience, and a strong focus on safety, follow-up, and reliable service.
Overview
5
5
years of professional experience
Work History
Senior Operations Associate
AMPAworks AI
Englewood, New Jersey
12.2024 - Current
- Coordinated operations and facilitated client onboarding to enhance integration experience.
- Identified and resolved operational issues to maintain high service quality.
- Organized workflows and ensured clear communication across teams to streamline collaboration.
- Documented surgical trays to support AI training initiatives.
Service Delivery Manager
ABC Supply
05.2024 - 12.2024
- Resolved escalated customer issues through clear communication and timely follow-up, enhancing customer satisfaction.
- Coordinated delivery and service timelines, ensuring work progressed on schedule.
- Collaborated with internal teams to facilitate daily operations and meet task requirements.
- Provided sales and customer service support in a fast-paced environment.
Patient Care Representative
PersonalRx
06.2023 - 05.2024
- Educated patients on services and provided ongoing support to enhance understanding and satisfaction.
- Established trust with patients through regular follow-up, fostering long-term relationships.
- Handled sensitive information with professionalism.
- Engaged potential patients to present services, facilitating transition to mail-order service and increasing customer conversion.
Inside Sales
Beacon Building Products
06.2021 - 05.2022
- Generated new sales leads, contributing to overall sales growth
- Processed customer orders, pricing requests, and billing corrections to ensure accurate and timely fulfillment
- Resolved customer complaints to enhance customer satisfaction and retention
Education
High School Diploma -
Eastside High School
Paterson, NJSkills
- Process optimization
- Operational efficiency
- Sales support
- Market analysis
- Budget oversight
- Time efficiency
- Cross-functional communication
- Collaborative teamwork
- Problem-solving skills
- Conflict management
PROFESSIONAL SUMMARY
Bilingual in English and Spanish with a strong commitment to safety, teamwork, and delivering reliable service.
Timeline
Senior Operations Associate
AMPAworks AI
12.2024 - Current
Service Delivery Manager
ABC Supply
05.2024 - 12.2024
Patient Care Representative
PersonalRx
06.2023 - 05.2024
Inside Sales
Beacon Building Products
06.2021 - 05.2022
High School Diploma -
Eastside High School