Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Certification
References
Timeline
Generic

Jose Rivera

Houston,TX

Summary

Dynamic Security Supervisor with extensive experience at The Hobby Center for the Performing Arts, adept at developing security protocols and managing access control. Proven track record in incident reporting and staff training, ensuring safety and compliance. Bilingual in Spanish, I excel in effective communication and conflict resolution, enhancing team performance and event security.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Security Supervisor

The Hobby Center for the Performing Arts
Houston, TX
03.2024 - Current
  • Developed and implemented security protocols for large gatherings and performances.
  • Coordinated emergency response plans with local law enforcement and staff.
  • Conducted regular inspections of facilities to identify potential security risks.
  • Trained new security staff on procedures and best practices for event management.
  • Collaborated with event managers to address specific security needs during events.
  • Prepared detailed reports on incidents and security operations for management review.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Provided security team leadership and contributed to on-call duties.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Facilitated communication between security team and other departments for a cohesive environment.

Security Guard

Shield Event Services
Houston, TX
01.2023 - 03.2024
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to detect and prevent unauthorized access.
  • Controlled access points, verifying identities of individuals entering the facility.
  • Conducted daily security patrols of assigned areas.
  • Maintained communication with management regarding security concerns and improvements.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Investigated suspicious activity and reported findings to management.
  • Answered questions from the public regarding facility rules and regulations.
  • Patrolled crowds during events to preserve order and promote security.
  • Searched bags manually to identify prohibited items and contraband.

Security Supervisor

5star Event Services
Houston, TX
08.2021 - 01.2023
  • Recorded required data for incident reports and files.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Demonstrated public safety dedication by patrolling community events.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Trained new guards for events by explaining what is expected at each post for a given venue while also supporting all the guards in my team by giving them constructive feedback and helpful advice.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.

Security

CONTEMPORARY SERVICES CORPORATION
Houston, Texas
11.2015 - 12.2018
  • Set up barricades and create clear and safe walkways for guests, employees, and performers.
  • Screen guests at entrance points and assess any suspicious persons and/or prohibited items from entering venues with wands and magnetometers.
  • Identify persons entering high profile areas within NRG Stadium including the North dock loading bay, Texans locker room area, team cafeteria, and all lower bowl entrances by checking for credentials.
  • Observe any anomalies in backstage/VIP area credentials to help identify fraudulent badges, tickets, wristbands, etc.
  • Assist guests in locating sites within all structures of NRG Park; NRG Stadium, NRG Arena, and NRG Center so they may find guest services, box offices, seats, concessions, and first aid with more ease.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Over-the-phone Interpreter

CYRACOM INTERNATIONAL
Houston, Texas
12.2015 - 04.2016
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Developed understanding of specialized translation concepts by consulting subject matter experts.
  • Cross-referenced dictionaries and thesauruses for slang and nuanced terminology.
  • Assisted law enforcement investigators with non-English interviews.
  • Consulted dictionaries, lexicons, encyclopedias and computerized terminology banks to aid in translation.

Busser

CASA CHAPALA MEXICAN RESTAURANT
Austin, Texas
08.2013 - 10.2014
  • Load food, drinks, and supplies into catering van and transport it to Darrell K Royal Memorial Stadium at the University of Texas.
  • Take orders from guests and ensure that the food and drinks are as ordered prior to handing it off to customers.
  • Prepare food items for guests and maintain quality checks on all orders.
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Set tables with clean linens, condiments, or other supplies.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
  • Serve food to customers when waiters or waitresses need assistance.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Loader

WASH N' ROLL CAR WASH
Cedar Park, Texas
03.2013 - 08.2013
  • Load vehicles onto car wash tunnel track and pre-wash grills and windows before passing them through for full wash.
  • Hand-dry vehicles exiting car wash tunnel using clean cloth towels.
  • Apply tire shine and thoroughly clean vehicle wheels as they pass through the detailing area.
  • Stock clean hand towels at vacuuming sites and remove all dirty ones to be washed.
  • Make sure all vacuums are operating normally and empty vacuum bags once full.

Lot Lead

LANIER PARKING SOLUTIONS
Orlando, Florida
11.2011 - 04.2012
  • Organize all levels of Geico Parking Garage for guests arriving for events at Amway Center.
  • Set up exit driving lanes for high traffic areas including exterior of garage.
  • Instruct parking assistants which guests were allowed to park in season ticket holder areas and where to send all other guests.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Responded to questions about local area and company services.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.

Host

CRACKER BARREL OLD COUNTRY STORE
Winter Garden, Florida
06.2008 - 11.2011
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus and explain the specials.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation while they wait to be seated.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Cashier

WALT DISNEY WORLD COMPANY
Lake Buena Vista, Florida
07.2007 - 05.2008
  • Receive payment by cash, check, credit cards, or vouchers.
  • Issue receipts, refunds, credits, or change due to customers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Help guests locate attractions around the Disney theme parks and hotels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

A.A.S. degree - Criminal Justice law enforcement

Austin Community College
Cedar Park, Texas
12.2014

High School Diploma -

Sheeler Charter High School
Apopka, Florida
06.2010

Skills

  • Security protocol development
  • Incident reporting
  • Access control management
  • CCTV monitoring
  • Conflict resolution
  • Risk assessment
  • Customer service
  • Staff training
  • Effective communication
  • Problem solving
  • Audit compliance
  • Security team management
  • Staff hiring
  • Firearms training
  • Fluent in Spanish
  • Staffing and scheduling

Languages

Bilingual in Spanish and English

Accomplishments

  • Member of Phi Theta Kappa Honor Society for 2-yr. colleges
  • Speaker at high school graduation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Level II non-commissioned security license in the state of Texas

References

References available upon request.

Timeline

Security Supervisor

The Hobby Center for the Performing Arts
03.2024 - Current

Security Guard

Shield Event Services
01.2023 - 03.2024

Security Supervisor

5star Event Services
08.2021 - 01.2023

Over-the-phone Interpreter

CYRACOM INTERNATIONAL
12.2015 - 04.2016

Security

CONTEMPORARY SERVICES CORPORATION
11.2015 - 12.2018

Busser

CASA CHAPALA MEXICAN RESTAURANT
08.2013 - 10.2014

Loader

WASH N' ROLL CAR WASH
03.2013 - 08.2013

Lot Lead

LANIER PARKING SOLUTIONS
11.2011 - 04.2012

Host

CRACKER BARREL OLD COUNTRY STORE
06.2008 - 11.2011

Cashier

WALT DISNEY WORLD COMPANY
07.2007 - 05.2008

A.A.S. degree - Criminal Justice law enforcement

Austin Community College

High School Diploma -

Sheeler Charter High School

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