Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Rivera

Jose Rivera

Charlotte,NC

Summary

As a Network Engineering student, I am dedicated to deepening my knowledge in networking and network security. I have hands-on experience with running, testing, and terminating cable (CAT5, CAT6, Coax, and Twisted Pair), as well as installing switches, access points, routers, patch panels and other network devices.

My passion for computers began at a young age. By age 12, I was assisting in my parents' shop, fixing computers for customers. I handled driver problems, OS issues, and hardware replacements. Additionally, I am proficient in setting up, maintaining, installing, and troubleshooting POS devices.

With a strong work ethic, attention to detail, customer service experience, and a continuous eagerness to learn, I am confident in my ability to excel in a professional environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

PC Technician

Self-employed
05.2021 - Current
  • Streamlined workflow for clients by setting up and configuring computer systems, networks, and peripherals.
  • Built and assembled 20+ custom computers ensuring optimal performance.
  • Conducted system upgrades and resolved both hardware/software issues.

Call Center Representative

GetInsured
04.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Created tickets and provided bilingual customer support.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
05.2026

Skills

  • Printer Troubleshooting
  • Hardware Troubleshooting
  • Software Installation
  • Structured Cabling
  • ServiceNow
  • VPN
  • Windows
  • OS Imaging and Deployment
  • POS Devices
  • Network Configuration and Troubleshooting

Certification

  • COMPTIA A+
  • Pursuing CCNA

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

GetInsured
04.2023 - 01.2024

PC Technician

Self-employed
05.2021 - Current

Bachelor of Science - Network Engineering And Security

Western Governors University
Jose Rivera