Jose Rivera
Sarasota,FL
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
19
19
years of professional experience
Work History
Bartender
The Westin Sarasota
Sarasota, FL
07.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Greeted customers and provided excellent customer service.
Sales Consultant
Florida Solar and Roofing
Sarasota, FL
09.2022 - 06.2023
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
Server
Longboat Key Club
Sarasota, FL
02.2021 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Developed strong and lasting resident relationships.
- Set up dining room to meet hospitality and service standards.
Server
Paddy’s Irish Pub & Restaurant
Bar Harbor, ME
05.2022 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waiter/Bartender
Columbia Restaurant Group
Sarasota, FL
07.2005 - 04.2021
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server
Grand Living at Lakewood Ranch
Sarasota, FL
09.2020 - 02.2021
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Server
The Ritz Carlton Sarasota
Sarasota, FL
11.2015 - 08.2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Reviewed identification for patrons before serving alcoholic drinks.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Room Service Server
The Ritz Carlton Sarasota
Sarasota, FL
12.2011 - 10.2015
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Assessed quality of food and beverage products prior to delivery.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Resolved guest concerns and issues quickly and effectively.
- Suggested food and beverage upsells to guests to maximize profits.
Waiter
La Malinche Mexican Restaurant
Sarasota, FL
04.2011 - 09.2011
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Increased sales of high margin menu items through effective upselling.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Some College (No Degree) - Bussiness
San Martin De Porres University
PeruSome College (No Degree) - Bartending
Columbus Academy
PeruSkills
- Food safety understanding
- Menu knowledge
- Table setting arrangements
- Dining customer service
- Check payment processing
- Table Bussing
- Effective customer upselling
- Safe food handling
Timeline
Bartender
The Westin Sarasota
07.2023 - Current
Sales Consultant
Florida Solar and Roofing
09.2022 - 06.2023
Server
Paddy’s Irish Pub & Restaurant
05.2022 - 09.2022
Server
Longboat Key Club
02.2021 - 06.2023
Server
Grand Living at Lakewood Ranch
09.2020 - 02.2021
Server
The Ritz Carlton Sarasota
11.2015 - 08.2020
Room Service Server
The Ritz Carlton Sarasota
12.2011 - 10.2015
Waiter
La Malinche Mexican Restaurant
04.2011 - 09.2011
Waiter/Bartender
Columbia Restaurant Group
07.2005 - 04.2021
Some College (No Degree) - Bussiness
San Martin De Porres University
Some College (No Degree) - Bartending
Columbus Academy
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