Jose Rivera
Bristol,CT
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position. Smart and focused individual proudly touting exemplary skills. Successful collaborator with many years in business world. Known for great leadership and goal-oriented problem-solving. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
12
12
years of professional experience
Work History
Associate Manager
Momentum Solar
Berlin, CT
08.2022 - 02.2024
- Developed and implemented strategies to ensure cost-efficient operations.
- Managed daily workflow of team members to meet organizational goals.
- Created monthly reports outlining progress on key initiatives.
- Identified opportunities for process improvements and increased efficiency.
- Collaborated with senior management to develop annual operational plans.
Team Leader, Sales Operations
Comcast
Berlin, CT
05.2017 - 02.2022
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Maintained accurate records of customer orders, invoices, and payment information.
- Analyzed data to identify trends in customer behavior and preferences.
Senior Sales Consultant
Customer Solutions Group
Denver, CO
07.2012 - 01.2017
- Developed and implemented sales strategies to increase customer satisfaction.
- Conducted market research to identify potential customers and competitive pricing.
- Provided technical advice and support to customers on products and services offered.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
Manager of Operations
Creative Integration
Denver, CO
02.2012 - 01.2017
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Planned and coordinated logistics for large-scale events or conferences.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
Education
High School Diploma -
Grover Cleveland
Queens, NY02-2003
Some College (No Degree) - Liberal Arts And Sciences
Boricua College
BrooklynSkills
- Leasing and sales
- Department Oversight
- Results Analysis
- Customer rapport
- Departmental management
- Promotional materials development
Languages
Spanish
Professional
Timeline
Associate Manager
Momentum Solar
08.2022 - 02.2024
Team Leader, Sales Operations
Comcast
05.2017 - 02.2022
Senior Sales Consultant
Customer Solutions Group
07.2012 - 01.2017
Manager of Operations
Creative Integration
02.2012 - 01.2017
High School Diploma -
Grover Cleveland
Some College (No Degree) - Liberal Arts And Sciences
Boricua College
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