Jose Rivera
Haledon
Summary
Developed skills in collaborative and fast-paced environment, focusing on client satisfaction and efficient service management. Transitioning into new field, leveraging expertise in process optimization and team coordination. Driven to apply these transferrable skills to deliver impactful results in dynamic setting.
Overview
4
4
years of professional experience
Work History
Service Delivery Manager
ABC Supply
05.2024 - 12.2024
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
Patient Care Representative
PersonalRx
06.2023 - 05.2024
- Cold call patients and persuade them into switching to our pharmacy
- Answering phones in a timely manner, collecting the required information and entering data into our CRM
- Set and complete task related to follow up work required to maintain contact and be of assistance to 'patient candidates'
Retail Sales Representative
AT&T
10.2022 - 03.2023
- Resolve register transaction issues
- Provide technical support
- Performed onsite, and in-store retail sales
- Do daily and monthly inventory on all of the electronics in the store
- Stock shelves
Inside Sales
Beacon Building Products
06.2021 - 05.2022
- Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes and cancellations
- Quickly and smoothly resolve customer complaints and problems
- Do a yearly inventory of materials
- Daily Stock the showroom
- Generate leads by prospecting and networking
Education
High School Diploma -
Eastside High School
Paterson, NJ06.2007
Skills
- Crm
- Sales force
- Outside sales
- Inside sales
- B2B sales
- Bilingual
- Basic computer skills
- Excel skills
- Customer satisfaction
- Schedule coordination
Goals
To find a position in a company where I will not only be leaving a stamp of my success but also bringing all my skills and qualifications to help not only the company but make myself grow within the company.
Languages
Spanish
Full Professional
Timeline
Service Delivery Manager
ABC Supply
05.2024 - 12.2024
Patient Care Representative
PersonalRx
06.2023 - 05.2024
Retail Sales Representative
AT&T
10.2022 - 03.2023
Inside Sales
Beacon Building Products
06.2021 - 05.2022
High School Diploma -
Eastside High School
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