Jose Rivera
Summary
Motivated and driven Inside Sales Representative seeking to transition to a Rental Sales Rep to boost sales,cultivate lasting partnerships, and contribute to the growth and success of WAGNER EQUIPMENT.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative/Trainer Coordinator
H&E Equipment
12.2023 - Current
- Built and maintained relationships with clients to drive equipment rentals and sales inquiries.
- Provided consultation to customers on equipment options, pricing and availability tailored to their specific needs.
- Coordinated the operations and logistics to ensure equipment was delivered on time and picked up to meet customers request.
- Managed sales activity , maintained records of client interactions and transactions.
- Delivered exceptional customer service by resolving, addressing concerns and ensuring customer satisfaction.
- Developed and delivered comprehensive training programs for employees and customers on the operation and safety of heavy equipment.
- Offered training for (MEWP- Mobile Elevating Work Platforms and PIT- Powered Industrial Trucks/ Telehandlers)
- Conducted hands-on demonstrations and classroom-style sessions to ensure proficiency, conformance to safety standards.
- Maintained detailed training records, certifications and attendance logs to ensure compliance with industry regulations.
- Collaborated with Project managers, Safety managers customers to identify training needs and recertification's.
- Assisted as a equipment inspector when needed to help with outgoing/incoming equipment inspections, Unloading/loading equipment.
Business Owner/Operator
New Mexico Landscape Solutions
03.2017 - Current
- Sales and Consultation: Delivered customized landscaping solutions through thorough client consultations, site assessments, and cost estimations
- Demonstrated robust sales and negotiation skills to secure new contracts and maintain enduring client relationships
- Client Relationship Management: Actively cultivated client communication through a variety of channels, including phone calls, text messages, emails, and in-person meetings, to effectively address the needs of potential and existing clients
- Established and upheld strong client relationships, resulting in exceptional customer satisfaction and repeat business
- Project Management: Successfully executed landscaping projects on time and within budget, showcasing project management and organizational abilities
- Problem-Solving: Responded to client inquiries, concerns, service requests, individual preferences, and expectations
- Showcased effective problem-solving abilities to efficiently resolve client issues, ensuring a favorable client experience that contributed to high client satisfaction and retention
- Financial Management: Oversaw budgeting, financial planning, and profit and loss management for the business, illustrating financial competence
- Technical Skills: Skillfully managed and upheld a diverse array of landscaping equipment and tools to expertly execute landscape maintenance
- Employed effective methods to promote landscaping-related products and services in a sales capacity
Certified Correctional Officer
Bernalillo County Metropolitan Detention Center
12.2013 - 09.2016
- Maintaining order: Enforced facility rules and regulations, responding to incidents of violence, disturbances, rule violations, and taking appropriate actions to restore order
- Inmate supervision: Ensure the safety and security of80+ inmates by overseeing their activity, movement and behavior within the facility
- Security inspections: Conducted regular security checks and inspections of inmates, living areas, common areas to detect and prevent contraband
- Crisis intervention: Responded to emergencies such as medical crisis, physical altercations or fires, by complying with established procedures to ensure safety of all staff and inmates
- Report writing: Sustained accurate reports and detailed records of inmates, incidents, behavior and activities
- Security communication: Effective communication methods such as radios, phones and intercom systems to assist in quick responses to incidents and to properly coordinate actions among staff
Education
High School - General education
Los Lunas High School
Los Lunas, New Mexico05.2011
Skills
- Client retention expertise
- Customer service relationships
- Negotiation skills
- Effective communication
- Social competency
- Problem solving
- Project management
- Time management
- Business development
- Computer skills(office suite)
Language
English Native
Spanish Native
Timeline
Inside Sales Representative/Trainer Coordinator
H&E Equipment
12.2023 - Current
Business Owner/Operator
New Mexico Landscape Solutions
03.2017 - Current
Certified Correctional Officer
Bernalillo County Metropolitan Detention Center
12.2013 - 09.2016
High School - General education
Los Lunas High School
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