Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jose Rivera

Summary

Accomplished Business Center Manager at JW Logistics, adept in operations management and staff development. Leveraged data analysis and KPI tracking to enhance service delivery, achieving significant improvements in client satisfaction and operational efficiency. Skilled in MS Office, fostering team cohesion, and driving profitability through strategic decision-making and performance management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Center Manager

JW Logistics
05.2024 - Current
  • Established key performance indicators to monitor employee performance, leading to continuous improvement in service delivery.
  • Acquired, expanded and maintained client relationships with inside and outside business development activities.
  • Conducted regular staff meetings for effective communication, fostering team cohesion and improved performance.
  • Regularly reviewed financial reports to identify areas for potential revenue growth or cost reduction opportunities.
  • Developed comprehensive training programs for staff members to enhance their skills and stay updated on industry trends.
  • Developed programs to maximize branch profitability, minimize risk and improve customer service and product knowledge.
  • Improved overall business center efficiency by streamlining processes and implementing new management techniques.
  • Collaborated with other departments to ensure seamless integration of services within the business center.
  • Managed risk exposure by implementing effective policies, procedures, and controls within the business center operations.
  • Managed daily operations for a successful business center, ensuring smooth workflow and timely completion of tasks.
  • Increased client satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Utilized data-driven insights to make informed decisions about resource allocation, staffing levels, and operational improvements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Operations Manager

JW Logistics
05.2017 - 08.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led response to critical logistics challenge, minimizing delays through proactive communication and alternative planning.
  • Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
  • Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
  • Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.

Warehouse Logistics Supervisor

JW Logistics
10.2015 - 05.2017
  • Optimized warehouse layout for better space utilization and more efficient product flow.
  • Established a safe work environment, implementing comprehensive safety policies and procedures to reduce workplace accidents.
  • Assisted upper management in developing budgets for labor costs, equipment purchases, and facility upgrades based on forecasted workload demands.
  • Managed a diverse team of warehouse personnel, promoting teamwork, communication, and problem-solving skills.
  • Maintained accurate records of inventory levels by regularly updating tracking systems and conducting physical counts as necessary.
  • Implemented cost-saving initiatives, identifying areas for improvement in operational processes.
  • Ensured timely delivery of products to customers by closely monitoring transportation schedules and addressing potential delays proactively.
  • Trained new team members on proper and safe use of tools and equipment.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Warehouse Associate

JW Logistics
07.2015 - 10.2015
  • Consistently lifted materials weighing as much as 30 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Helped train new employees in safe practices and warehouse procedures.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Logistics Driver

Mattress Firm
01.2011 - 07.2015
  • Consistently met deadlines under high-pressure situations without compromising safety or quality standards in service delivery.
  • Built strong working relationships with customers through professionalism, courtesy, and a commitment to exceptional service delivery experience.
  • Facilitated smooth operations at distribution centers through effective collaboration with warehouse staff during load/unload tasks.
  • Promoted a culture of safety by attending regular training sessions and implementing best practices learned from industry experts.
  • Collaborated with dispatchers to manage scheduling changes, delays, or other unforeseen circumstances.

Education

High School Diploma -

Jersey Village
Houston, TX
01-2012

Skills

  • Operations management
  • Staff training and development
  • Human resources
  • Facilities management
  • Decision-making
  • MS office
  • Inventory management
  • Performance reporting
  • Performance management
  • Data analysis
  • KPI tracking
  • Project management abilities
  • P&L management

Accomplishments

    -Help adding new markets due to high performance and strong customer relationship.

    -Dedicated to travel and train new markets for start-ups.

Certification

  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
  • Microsoft 365, Power BI - AI implementation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business Center Manager

JW Logistics
05.2024 - Current

Operations Manager

JW Logistics
05.2017 - 08.2021

Warehouse Logistics Supervisor

JW Logistics
10.2015 - 05.2017

Warehouse Associate

JW Logistics
07.2015 - 10.2015

Logistics Driver

Mattress Firm
01.2011 - 07.2015

High School Diploma -

Jersey Village

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Jose Rivera