Jose Rizo
Allegan,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Transportation Dispatcher
ProVision Transport
07.2024 - Current
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Licensed Property and Casualty Insurance Agent
Amsink Insurance Agency
10.2020 - 06.2024
- Answered questions from clients via email and phone call regarding insurance policies and provided excellent customer service (over 50 daily calls)
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Developed and implemented promotional strategies to increase customer base.
Propane Department Customer Service Representative
CHS Inc.
07.2015 - 10.2020
- Provide excellent customer service to customers in person and over phone in a small office atmosphere
- Perform data entry accurately while handling 50+ inbound and outbound calls daily
- Put together service technicians paperwork (waivers, leasing agreement, propane safety information, cover page with contact information)
- Perform various banking tasks including counting the drawer, balancing the daily cash receipts, and entering payments received by mail
- Maintained schedule of upcoming service jobs using an online scheduler
- Route propane deliveries using routing software efficiently
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
General Labor/Material Handler
Various Companies
10.2001 - 07.2015
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, orderly work environment free of hazards.
Assistant Manager/Delivery Driver
Peppinos Pizza
12.2004 - 10.2012
- Partner with manager and owner to consistently improve customer satisfaction and assist customers with concerns
- Mentor and train junior employees on restaurant procedures
- Participated in marketing events to promote the company
Education
Associate of Arts - Business Administration And Management
Ashford University
Online 01.2014
Skills
- Experience in using Excel, Word, Google Docs and Outlook
- Telephone Etiquette
- Customer Relations
- Relationship Building
- Technical aptitude
- Work order entry
- Oral and written communications
- Logistical operations
- Documentation and paperwork
- Conflict resolution techniques
- Project Management
- Sales Development
Languages
Spanish
Native or Bilingual
Timeline
Transportation Dispatcher
ProVision Transport
07.2024 - Current
Licensed Property and Casualty Insurance Agent
Amsink Insurance Agency
10.2020 - 06.2024
Propane Department Customer Service Representative
CHS Inc.
07.2015 - 10.2020
Assistant Manager/Delivery Driver
Peppinos Pizza
12.2004 - 10.2012
General Labor/Material Handler
Various Companies
10.2001 - 07.2015
Associate of Arts - Business Administration And Management
Ashford University