Jose R. Lago
Jacksonville
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead
Parlor Donuts
04.2025 - Current
- Responsible for opening, prep, baking, decorating, customer satisfaction, barista, hospitality, opening cash count, inventory, sanitation, weekly overview reports, and outreach.
- Execute communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
supervisor
Krispy Kreme
12.2024 - 06.2025
- Responsible for opening or closing procedures. Accountable for any written or verbal disciplinary actions. Fulfilling retail, catering, and vendor orders (DFD) (RFD)
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented workflow improvements to optimize production processes.
- Monitored inventory levels and coordinated supply replenishment to minimize shortages.
- Conducted regular staff meetings to communicate objectives and motivate team members.
- Resolved customer inquiries and complaints, ensuring a positive guest experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
FOH/BOH
Carrabba’s Italian grill
05.2023 - 12.2024
- Car side associate responsible for taking orders, labeling orders , delivering caterings ,stocking busser - responsible for removing waist and sanitizing booths,bar & tables . server assistant - responsible for hospitality, bringing bread and drink orders to tables & assisting servers with appetizers & entres. sanitizing server station and drink stations prep 1 cook - responsible for the production of appetizers , salad dressings , hand held items prep 2 cook - responsible for soups ,sauces & entree prep & specials line cook ( fry/salad/saute) responsible for the sanitation, organization, product placement of all dry and cold goods. Labels ,rotating stock , presentation .
1st Assistant Department Manager
Zumiez (Avenues Mall #689 )
12.2022 - 12.2023
- Oversaw social media administration to strengthen brand engagement. Managed stock processes, including rotation and markdowns, to maximize sales potential. Coordinated communication with district manager to align on operational strategies. Documented and tracked store transfers to maintain inventory integrity. Scheduled stock transfers to improve efficiency across locations.
- Assisted in managing daily store operations to enhance customer experience and sales performance.
- Supported inventory management processes, ensuring optimal stock levels and product availability.
- Trained new staff on company policies, customer service techniques, and operational procedures.
- Implemented visual merchandising strategies to drive product visibility and increase foot traffic.
- Monitored sales trends and provided feedback to optimize product assortment and promotions.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
Property manager aid
T&M Burk Enterprise
11.2020 - 12.2022
- Assisted in setting up and stocking tools, materials, and household items. Supported pressure washing, landscaping, shingle replacement, tile and grout work, drywall installation, and interior and exterior painting. Aided in replacing and repairing wood and vinyl siding, screen enclosures, pool deck repairs, and insulation installation. Helped with concrete removal and application, wood enclosures, bulkheads, and fencing. Coordinated weekly supply, accountability, and compensation for all workers.
- Managed tenant relations, addressing concerns and ensuring satisfaction with property services.
- Coordinated maintenance schedules, optimizing response times for repair requests and property upkeep.
- Conducted property inspections, identifying issues and implementing corrective actions to enhance quality.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Associate
Amazon
02.2019 - 11.2020
- Skilled in packing, sorting, and inducting products, ICQA
- Followed standard operating procedures to adhere to safety regulations and quality standards consistently.
- Operated material handling equipment to ensure efficient movement of products within the fulfillment center.
- Assisted in inventory management by accurately scanning and tracking items throughout storage processes.
Laborer
Craven Innovations, INC
02.2019 - 11.2019
- Carpenter Laborer- Constructing, repairing, installing and restoring doors, walls, stairs, roofs, and floors with materials such as wood or plastic. Join materials with nails, screws, staples, or adhesives. Work on top of stilts, ladders, and the top beams of buildings. Operate tools including, but not limited to drills, sanders, saws, and more.
- Transfer
Property Monitor
MAA Company- Lighthouse at Fleming Island
08.2017 - 02.2019
- Maintain the grounds of the assigned property. Monitor the property landscape and notify management of any problem areas or safety hazards. Maintain a clean and uniform landscape by collecting all debris around buildings and within breezeways. Clean the exterior and surroundings of each building. Pressure wash the exterior of each building and sidewalks on a rotating basis. Remove debris from building gutters for preventative maintenance and insect control purposes. Apply pesticides and lawn chemicals to the grounds as needed to maintain a weed-free landscape. Rake mulch from buildings for insect control purposes. Perform pool maintenance such as cleaning and removing debris. Clean and empty recently vacated apartments, as well as repaint and refurbish where necessary. Perform other related duties as assigned to meet the needs of the business.
Cook
Taps Bar and Grill
08.2016 - 08.2017
- Prepared all appetizers, side orders and desserts. I made sure to maintain my area clean and sanitary including dish washing detail. Member of the late night crew in which I attend to all our late night customers until 2:00am closing. Due to unfortunate circumstances, the restaurant decided to close for business.
Laborer
Cross State Towing, Inc.
02.2016 - 08.2016
- Was assigned ships and barges to manually refurbish by sandblasting, pressure washing, painting, etc. by using heavy machinery such as welding box, high reach lift, gear and equipment for rigging. Daily ended my work day by making sure all vessels and its contents and shipyard were safe and secure.
Host/Cook
Island Life Grill
02.2015 - 01.2016
- Host- Greeted customers as they walked in, assigned their seating and showed them to their table. I placed their initial drink orders and brought it to them and assisted them with any needs until their waiter was available to assist them. In a short time, I was promoted to cook.
- Cook- Prepared all appetizers, side orders and desserts. I made sure to maintain my area clean and sanitary including dish washing detail. Member of the late night crew in which I attend to all our late night customers until 2:00am closing time.
Cashier
Halloween Spirit, Inc.
09.2014 - 11.2014
- Operated my cash register by attending to customers with their purchases and returns as well as answered incoming calls with customer’s questions and concerns.
- Merchandise Stocking – receive all incoming shipments and disbursed throughout the store as per floor plan as well as maintaining all displays throughout the store.This was a seasonal position.
Education
High School Diploma -
Fleming Island
Fleming Island, FL05-2014
Skills
- Excellent interpersonal skills
- Possess strong communication, negotiating, and time management skills
- Flexible Style; perseverance; action-oriented
- Leadership qualities
- Attune for problem solving; customer-focused
- Ambitious results-oriented individual with entrepreneurial drive
- Time management
- Cash handling
- Workplace safety
- Customer engagement
Certification
- Licensed Bartender - 160hrs
- CM - Certified Manager Certification
- Safe Serve
Timeline
Lead
Parlor Donuts
04.2025 - Current
supervisor
Krispy Kreme
12.2024 - 06.2025
FOH/BOH
Carrabba’s Italian grill
05.2023 - 12.2024
1st Assistant Department Manager
Zumiez (Avenues Mall #689 )
12.2022 - 12.2023
Property manager aid
T&M Burk Enterprise
11.2020 - 12.2022
Associate
Amazon
02.2019 - 11.2020
Laborer
Craven Innovations, INC
02.2019 - 11.2019
Property Monitor
MAA Company- Lighthouse at Fleming Island
08.2017 - 02.2019
Cook
Taps Bar and Grill
08.2016 - 08.2017
Laborer
Cross State Towing, Inc.
02.2016 - 08.2016
Host/Cook
Island Life Grill
02.2015 - 01.2016
Cashier
Halloween Spirit, Inc.
09.2014 - 11.2014
High School Diploma -
Fleming Island