Summary
Overview
Work History
Education
Skills
Professional Duties
Languages
Timeline
Generic

Jose R. Lopez

Rio Grande City

Summary

Dynamic sales leader with extensive experience at AT&T, excelling in staff development and sales coaching. Proven track record in achieving sales revenue goals through strategic planning and targeted performance management. Bilingual and adept at fostering a high-performing team environment that drives customer satisfaction and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Store Manager

Cricket Wireless
  • Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
  • Assume direct responsibility for all day-to-day store operations
  • Establish and maintain adherence to budget
  • Coach and develop retail staff
  • Analyze business trends, track competitor landscape, and share best practices with other stores
  • Participate in the staffing process for the store, including hiring and performance management
  • Promote positive customer experience through modeling great customer service and handling escalations
  • Demonstrate solid technical competence for all products and services sold
  • Engage in community activities and business development that support business goals
  • Own store issues, proactively identify challenges and create improvement plans
  • Conduct employee meetings and operations reviews
  • Maintain relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues

Assistant Sales Manager

Cricket Wireless
  • Assist Store Manager in day-to-day store operations, including: Targeted sales achievement, Merchandising/promotional activities, Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
  • Customer satisfaction measured by surveys, Store safety and security
  • Conduct weekly staff meetings to communicate company trends, happenings, performance statistics and standards when the Retail Business Manager is absent/unavailable
  • Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention
  • Assists in managing all aspects of store security and report additional needs or findings to the Retail Business Manager

Retail Sales Representative, Lead, SME BB and Pay go

Cricket Wireless
  • Sell wireless phones, service plans and accessories in a fast-paced environment, deliver outstanding customer service, strive to retain and gain customers
  • Process payments accurately and resolve customer issues, participate in outside sales events or promotions, work flexible hours, overtime, weekends and holidays at various locations
  • Perform daily opening and closing procedures, maintain store appearance and help create a positive working environment

CC2

Pocket Smart Wireless
  • Increase retail revenue for pocket communications by selling cellular products and providing quality customer care in a proactive, professional manner in the retail locations
  • Meet monthly sales quota, greet all customers in a friendly manner
  • Ask questions to determine their needs, make recommendations based on pocket's products and services, and attempt to close all sales
  • Thoroughly educate every customer on their purchase
  • Follow all guidelines in regards to greeting and sales procedures as outlined by pocket
  • Attend required sales meetings and training
  • Protect all customers and company information at all times
  • Verify customer and company information at all times
  • Provide world class customer service at all times
  • Ensure that customers are assisted in strict adherence to establish policies, procedures, and quality standards as well as any new product or ongoing training
  • Flash handsets to update pocket PRL's
  • Work with inventory to flash and maintain B stock phones
  • Work with operations to ensure that handsets are updated and handset support tools are up to date
  • Trouble shoot handsets to resolve customer issues

Team Sales Manager – Sales and Service – Virtual Call Center

AT&T
10.2010 - Current
  • Supervise the work groups of inside sales representatives in an Inbound Call Center who are responsible for selling company products and servicing customer accounts
  • Directs work activities to achieve the volume expected to meet operational requirements
  • Ensure accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures
  • Ensure agents are adhering to schedule to maintain high utilization rates
  • Direct, coach, motivate, and develop telephone sales and service skills of all supervised sales representatives to ensure that sales and service goals are met
  • Monitor performance of representatives according to established monitoring standards
  • Counsels and advises representatives regarding performance and discipline
  • Influence decisions regarding hiring, promoting and discharging employees

CC1

Pocket Smart Wireless
07.2008 - 10.2010
  • Assist prospective clients with their problems and questions in regards to our products and services offered
  • Maintain relationship with current customers to verify all their needs are being met
  • Provide follow up assistance once transaction has occurred to make sure client is satisfied with services and product
  • Meet monthly quota by doing sales and flashing phones through Houdini software
  • Maintain a clean and presentable store
  • Do daily deposits
  • Receive and transfer inventory

Education

Associates - Telecommunications, Convergent Technologies, Criminal Justice

South Texas college
Rio Grande City, Texas

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team building and leadership
  • Sales strategies
  • Retail sales techniques
  • Project management
  • Sales Coaching
  • Team development

Professional Duties

  • AT&T, Team Sales Manager – Sales and Service – Virtual Call Center, 10/01/10, Present, Supervise the work groups of inside sales representatives in an Inbound Call Center., Direct work activities to achieve the volume expected to meet operational requirements., Ensure accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures., Direct, coach, motivate, and develop telephone sales and service skills of all supervised sales representatives., Monitor performance of representatives according to established monitoring standards., Counsels and advises representatives regarding performance and discipline., Influence decisions regarding hiring, promoting and discharging employees.
  • Cricket Wireless, Store Manager, Assure attainment of all net sales and revenue goals., Develop sales strategies and tactical implementation., Coach and develop retail staff., Analyze business trends and track competitor landscape., Promote positive customer experience through modeling great customer service.
  • Cricket Wireless, Assistant Sales Manager, Assist Store Manager in day-to-day store operations., Achieve established sales quotas and lead by example., Conduct weekly staff meetings to communicate company trends.
  • Cricket Wireless, Retail Sales Representative, Lead, SME BB and Pay go, Sell wireless phones, service plans and accessories., Deliver outstanding customer service., Process payments accurately and resolve customer issues.
  • Pocket Smart Wireless, Rio Grande City, TX, 07/01/08, 10/01/10, Assist prospective clients with their problems and questions., Maintain relationship with current customers., Meet monthly quota by doing sales.

Languages

Spanish
Native or Bilingual

Timeline

Team Sales Manager – Sales and Service – Virtual Call Center

AT&T
10.2010 - Current

CC1

Pocket Smart Wireless
07.2008 - 10.2010

Store Manager

Cricket Wireless

Assistant Sales Manager

Cricket Wireless

Retail Sales Representative, Lead, SME BB and Pay go

Cricket Wireless

CC2

Pocket Smart Wireless

Associates - Telecommunications, Convergent Technologies, Criminal Justice

South Texas college

Similar Profiles

CREATE PROFILE
Jose R. Lopez