Jose Robles
Little Elm,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Operating Partner
Whataburger
10.2007 - 07.2023
- Recruited and hired qualified candidates to fill vacancies.
- Determined appropriate financial goals and administered budgets to control expenses.
- Sourced vendors and negotiated fair contracts to keep costs low.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Set and implemented promotional strategies to drive business growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Ran units ranging from 1.5 million to 5.2 million dollars annually and have multiple sales records and up to 30% sales growth in some units year over year.
General Manager
Mcdonalds
06.1998 - 05.2007
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ran units ranging from 1.5 million to 3 million annual with multiple sales records in all units growing sales year over year.
Education
High School Diploma -
Richardson High School
Richardson, TX06.1996
Skills
- Revenue Generation
- Workflow Processes
- Team Development
- Business Management and Development
- Recruitment and Hiring
- POS Inventory System Operation
Timeline
Operating Partner
Whataburger
10.2007 - 07.2023
General Manager
Mcdonalds
06.1998 - 05.2007
High School Diploma -
Richardson High School
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