Jose Rodrigues
Cumberland,RI
Summary
Accomplished and creative Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging a professional growth in staff knowledge. As well lead by example of superior customer service. Recognized for turning around struggling store operations to achieve sustained growth.
Overview
25
25
years of professional experience
Work History
Director of Operations Manager CT/RI/MA
Spherion Staffing
06.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Developed systems to track and log work issues.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Set team and individual KPIs and provided regular, actionable feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Proposed innovative ideas to increase market share.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Assisted in recruiting, hiring and training of team members.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
Things Remembered
08.2017 - 05.2020
- Left as I was recruited to take on a larger opportunity.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Modeled best practices for sales and customer service.
- Created various selling and merchandising programs impacting bottom line performance.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Built positive and productive relationships with store and field leadership.
- Improved operational standards, personnel moves, and merchandising strategies.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Established territory boundaries and distribution routes to maximize service quality.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coordinated with other district managers to actualize performance improvement strategies.
Store Manager District Trainer
Sprint
06.2014 - 10.2017
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Supported store opening by setting up office space, equipment and POS systems.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
Store Manager
Rite Aid
07.2007 - 05.2014
- Assisted other locations in training new managers to become a leader and how to run the position by following policy and procedures. Also with empathy and knowledge to listen
- Assisted with over 18 remodels throughout the region
- Was elected to go through training to become a district manager.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Walmart
09.1997 - 07.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Diploma - General Studies
Cumberland High School
Cumberland, RI06.1996
Certificate - Electronics Technology
Woonsocket Vocational School
Woonsocket, RI06.1996
Skills
- Team Leadership
- Training and Development
- Store Management
- Product and Service Sales
- Goals and Performance
- Relationship building and management
- Excellent customer service skills
- Customer Relations
- Staff training and development
- Personnel development
- Sales expertise
- Strategic thinker
- Maximizing Profitability
- Human Resources Oversight
- Onboarding and Orientation
- Operation Monitoring
- Employee Motivation
- Client Relations
- Corporate Communications
- Inspirational Leadership
- Payroll Administration and Timekeeping
- Interviewing and Prescreening
- Multi-Unit Operations Management
- Recruiting and Hiring
- Business Leadership
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Overseeing Personnel
- Culture Transformation
- Layout Planning
- P&L Responsibility
- Sales Tracking
Additional Information
To Whom it May Concern:
I would give Joe Rodrigues the highest recommendation for any management or leadership
position. Joe is a true people builder who has worked hard to develop his skills as a store
manager while working for me when I served as the district manager. His motivation and
mentoring skills are some of the best I have seen in my experience. He would surely do
wonders for your organization.
During our time together, Joe displayed great talents in leadership and being a go getter. He
also has the ability totally change the culture and the profit margin from an underperforming
team. He likes to bring a fun upbeat attitude to the work place everyday, which makes the
reason all employees loved working for him even with his high expectations. Especially in a
demanding atmosphere of sales, he made it work no matter how outrageous some goals will be.
At the same time he never let the operations side fail, which is a very hard task for most.
I was immediately impressed with Joe and his way to command a room and the respect he
receives of everyone he interacts with from employee to customers. I found him very easy to
work with and a personable individual, which would also be highlighted with other managers. He
was well respected with not only his knowledge but infectious attitude that he can do anything,
which instantly made him not only the leader in sales but amongst all of his peers. With this help
he was assigned the tittle of acting district manager when I was out or if training/ task called for
him to take on the role.
Joe is an outstanding individual and I can honestly say that he goes the extra mile to get the job
done and pays careful attention to details along the way. If you're looking for an intelligent and
dedicated employee, you need not look any further. Joe has a lot to offer and any company
would be very fortunate to have him in its organization.
You may reach me, Michael Braxton vial E-mail at realtormichaelbraxton@gmail.com or by
phone at 774.776.5374. I will be happy to provide additional information or answer any
questions, if needed
Timeline
Director of Operations Manager CT/RI/MA
Spherion Staffing
06.2020 - Current
District Manager
Things Remembered
08.2017 - 05.2020
Store Manager District Trainer
Sprint
06.2014 - 10.2017
Store Manager
Rite Aid
07.2007 - 05.2014
Assistant Manager
Walmart
09.1997 - 07.2007
Diploma - General Studies
Cumberland High School
Certificate - Electronics Technology
Woonsocket Vocational School
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