JOSE RODRIGUEZ
Brooklyn
Summary
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology and committed to providing personalized service and quality patient care.
Organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist /Front Desk Medical Receptionist
Uptown Pediatrics
06.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Office Coordinator
Del Patio Solutions
12.2022 - 02.2024
- Performed clerical work such as filing, copying, scanning, emailing and basic client intake, answered phones and data entry
- Assisted a director with networking events for the company
- Assisted with Dob and HPD violation disputes
- Organized employee appreciation events, meetings and conferences for office staff
- Approached and solved problems with initiative and sound judgment
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Case Manager/ Scheduling Coordinator
True Care Home Care
06.2022 - 07.2023
- Supervised 95 Home health workers, assisted with scheduling appointments and managing calendars
- Handled incoming calls and directed them to the appropriate departments, supported the team with general office duties, and maintained office supplies
- Managed continuous caseload of up to 95 clients and focused on achieving optimal outcomes with professional treatment delivery
- Facilitated transfer of records between different service groups
- Communicated with healthcare providers, patients, and families to address scheduling conflicts and changes.
Dental Receptionist
Alexander Miller D.D.S
05.2019 - 11.2021
- Create a positive first impression by warmly welcoming patients as they arrive at the dental office
- Communicated with existing patients for appointment reminders and routine cleanings
- Managed appointment calendar for 35+ patients per week
- Compiled and input insurance information for new patients using Dentrix
- Supported office manager with payroll, preparing correspondence, and managing mailings
- Resolved authorization and payment problems with patients' insurance providers.
Education
No Degree - Audio Engineer -
Institute of Audio Research
High School Diploma -
Midwood High School
Skills
- Patient Engagement
- Patient Registration
- Skilled in MS Office, Excel, Google Workspace, Google Sheets
- Insurance Coverage Verification
- Attention to Detail
- Training and Development
Accomplishments
- Customer Service - Researched, calmed, and rapidly resolved client conflicts to prevent the loss of key accounts.
- Created highly effective ways of productivity that significantly impacted efficiency and improved operations
- Trained newly hired personnel on customer service techniques
References
References available upon request
Timeline
Insurance Verification Specialist /Front Desk Medical Receptionist
Uptown Pediatrics
06.2024 - Current
Administrative Office Coordinator
Del Patio Solutions
12.2022 - 02.2024
Case Manager/ Scheduling Coordinator
True Care Home Care
06.2022 - 07.2023
Dental Receptionist
Alexander Miller D.D.S
05.2019 - 11.2021
No Degree - Audio Engineer -
Institute of Audio Research
High School Diploma -
Midwood High School