Jose Rodriguez
Doral,USA
Summary
Hotel operations expert with extensive experience in managing high-performing teams and streamlining operational processes. Known for results-driven approach and commitment to high standards, fostering collaborative environment that adapts to changing needs.
Proven track record of leading teams to achieve operational excellence and elevating service standards. Skilled in strategic planning, guest satisfaction, and team leadership.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hotel Director
Trump International Beach Resort
04.2021 - 11.2024
- Assisted the Managing Director & General Manager reviewing Sales, Marketing and Finance Strategies while directly responsible for the overall operation of the Department Directors of Rooms, Housekeeping, Food & Beverage, Pool & Beach Services, Association Shared Facilities, Security, Engineering, Wellness Spa and Retail
- Also, responsible for the Preferred Hotel Group & Forbes Standards training and compliance of all departments to maintain 4 Star rating and compliance.
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
- Analyzed financial performance of property and adjusted departmental strategies or processes with DOF and Department Directors as needed to improve outcomes.
- Led successful property improvements while minimizing disruption to guests, carefully managing capital expenditures and budgets throughout the process.
Director of Operations & Human Resources
One Hospitality LLC / dba Nuvo Suites Hotel
08.2019 - 04.2021
- Managed both daily and long term rentals of the Condo Hotel & Residences assisting ownership with the supervision of Sales, Marketing and Accounting Department while directly overseeing Rooms, Engineering, Housekeeping, Food & Beverage Operations
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Directly responsible for Human Resources Department overseeing HR Manager, labor law compliance of OSHA and Workers Comp.
- Responsible for all recruiting, hiring, training, onboarding of team members and payroll.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
F&B Multi Unit Operations Manager
HMSHost
08.2018 - 08.2019
- Overall Operation of Multi Unit Restaurant Concepts in Airport Terminal
- Responsibilities included all staff hiring, onboarding orientations, scheduling, coaching & counseling and presenting grievances to Union Representative under Collective Bargaining Agreement
- Forecasting of revenues, Purchasing and Cost Controls of Food, Beverage and Operational Inventories of assigned restaurants
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Hospitality and Restaurant Consultant
JGR Hospitality, LLC.
10.2017 - 07.2018
- As a result of hotel closures after the passing of Hurricane Maria through Puerto Rico, provided professional services as an Independent Contractor to Quality Assessment & Engineering LLC
- Performing property physical inspections and assessments of structural damages caused by the hurricane
General Manager
Royal Isabela Golf Resort by Destination Hotels
02.2017 - 10.2017
- Managed the Overall Hotel Operational Departments of this Five Star Luxury Boutique Villas Golf Resort of 20 Luxury 1500 sq.ft. Casitas nestled in the lush landscaping of an exclusive high end Golf Course, The Links of Royal Isabela
- Assisted in recruiting, hiring and training of team members.
- Assisted the Revenue Management Corporate team with the understanding of the Puerto Rico market as this was Destination Hotel’s first management property in the island
Director of Resort Operations
Wyndham Grand Rio Mar Beach Resort & Spa
07.2014 - 10.2016
- Managed the Overall Hotel Operational Departments of this 400 room Golf Resort and Community - Rooms, Housekeeping, Engineering, Food & Beverage Operation
- Property consisted of Eleven FB Outlets that including its 35K sq. ft. Convention Meeting Space
- Supervised the Country Club & Golf Operation and Membership (Golf, Tennis & Social) of (2) two 18 Hole Championship Courses then assisted Troon Club Management, our Third Party Golf Management Company contracted in January 2016 during the transition and integration
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
General Manager
Rincón Beach Resort
12.2000 - 07.2014
- Managed the new opening and day to day operation of this 120 room Boutique Beachfront Resort & Condo Hotel
- Directly responsible for the overall operations of Food & Beverage, Accounting, Sales & Marketing and Human Resource of the hotel
- Executed the planning and development of the 3500 Sq.Ft.
- Ballroom Expansion (new construction) to increase $1.5 M Food & Beverage revenues and Room Renovation
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Jack Tar Village Golf Resort and Royal Casino
10.1998 - 11.2000
- Supervised the a Renovation and Reopening of the hotel after the devastation of Hurricane George
- Managed all departments of the hotel with the main focus on F & B Operations and Entertainment of this 283 Room Golf All Inclusive Resort
- Established and maintained relationship with local governance representing Ownership and Management Company
- Supported and contributed all community efforts with local vendors, residents and government agencies.
Director of Food & Beverage
San Juan Grand Beach Resort
08.1995 - 10.1998
- Managed all F&B Operations for this Luxury 420 room Casino Beach Resort that consisted of 5 establishments, In Room Dining and Events & Conference Services
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Worked with qualified chef to diversify menu with new offerings.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
Director of Food & Beverage
Sheraton South Padre Island Resort
08.1994 - 08.1995
- Assisted the General Manager with the supervision of 300 room Condo Hotel while directly responsible for the F&B Operations of dual property.
- F&B Operations consisted of combined total of 3 restaurants and Pool & Beach bars
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
Food & Beverage Director
Jaragua Renaissance
06.1992 - 08.1994
- Managed F&B Operations for this 360 Room City Casino Hotel in the heart of the historic Malencon in Santo Domingo, DR.
- Operations consisted of 4 Specialty Fine Dining Restaurants, Casual Dining and high volume Events, Entertainment and Conference Services.
Education
Business Administration And Management
Sacred Heart University
Santurce, P.R.01.1981
Engineering
University of Texas At El Paso
El Paso, TX01.1979
Skills
- Hospitality industry
- Forbes Service standards
- Training and Mentorship
- Human Resources Knowledge
- Operations management
- Property management systems
- Guest experience
- Sales & Marketing Strategy Planning
- Rooms - Housekeeping operations
- Staff training and development
- Revenue optimization
Hobbies and Interests
- Culinary Arts
- Music
- Sports
- Culture
- Community Fund-Raising Events
- Golf
- Boating
- Travel
Accomplishments
- Board Member for Puerto Rico Hotel & Tourism Association – Mid-Size Hotels (75 – 299 rooms).
- Regional Director for the Puerto Rico Hotel and Tourism Association West Coast Porta del Sol.
- Board Member for the Governmental Executive Board of West Coast Porta del Sol.
- Housekeeping, F & B and Overall Hotel Quality Service Awards by the PR Tourism Co. in 2005.
- Businessman of the Year Award 2007 by the Chamber of Commerce Western Region.
- Executive of the Year Service Award by the Southwestern Industrial Association in 2010.
- Caribbean Travel and Life Magazine nomination as Best Small Hotel in the Caribbean 2011.
- Awarded the 2012 Certificate of Excellence by Trip-Advisor – Rincon Beach Resort.
- Awarded the 2022 Certificate of Excellence by Trip-Advisor – Trump International Beach Resort.
References
- Available upon request.
Certification
- Certificate of Completion - (SAM) Community Association Manager Course Gold Coast Professional Schools
- Servsafe Food Service Manager Certification - State of Florida
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Director
Trump International Beach Resort
04.2021 - 11.2024
Director of Operations & Human Resources
One Hospitality LLC / dba Nuvo Suites Hotel
08.2019 - 04.2021
F&B Multi Unit Operations Manager
HMSHost
08.2018 - 08.2019
Hospitality and Restaurant Consultant
JGR Hospitality, LLC.
10.2017 - 07.2018
General Manager
Royal Isabela Golf Resort by Destination Hotels
02.2017 - 10.2017
Director of Resort Operations
Wyndham Grand Rio Mar Beach Resort & Spa
07.2014 - 10.2016
General Manager
Rincón Beach Resort
12.2000 - 07.2014
General Manager
Jack Tar Village Golf Resort and Royal Casino
10.1998 - 11.2000
Director of Food & Beverage
San Juan Grand Beach Resort
08.1995 - 10.1998
Director of Food & Beverage
Sheraton South Padre Island Resort
08.1994 - 08.1995
Food & Beverage Director
Jaragua Renaissance
06.1992 - 08.1994
Business Administration And Management
Sacred Heart University
Engineering
University of Texas At El Paso
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