Jose Rodriguez
Altoona
Summary
Experienced Customer Contact Center Representative | Cyber Security Enthusiast CV Dedicated and versatile professional with a background spanning various industries, including customer service, security, and cyber security. With over a decade of hands-on experience, I've honed my skills in providing high-quality customer interactions, ensuring public safety, and delivering exceptional service. My journey has taken me from serving as a Night Supervisor at The Y, where I learned the importance of leadership and fostering relationships, to working as a Cyber Security Engineering Intern at SAP, where I immersed myself in the world of cybersecurity. In my past role at Xcel Energy, I thrived in a fast-paced Contact Center environment, offering innovative solutions and expert problem-solving to anticipate and meet customers' needs. As a technical support specialist, I effectively managed complex inquiries, utilizing multi-channel communication to provide prompt resolutions. My passion for cyber security led me to explore the dynamic field of ethical hacking and data analysis. I'm in the process of completing professional certifications in this domain, aiming to contribute my skills to the ever-evolving landscape of digital security. Beyond my technical pursuits, I'm a dedicated advocate for public safety, having held roles in private security and loss prevention where I ensured compliance and protected valuable assets. My journey reflects adaptability, resilience, and a commitment to growth. Let's connect and explore how my diverse experience and Page 1 of 21 passion for cyber security can contribute to your organization's success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Alignerr, Alignerr | Labeler
10.2024 - Current
- Data Annotation: Label and annotate data to train machine learning models
- Quality Assurance: Ensure the accuracy and quality of annotated data
- Tool Utilization: Use specialized tools to perform labeling tasks efficiently
- Feedback Loop: Provide feedback on model performance and suggest improvements
- Collaboration: Work closely with data scientists and engineers to refine AI models
- Documentation: Maintain detailed records of data annotation processes and guidelines
- Error Analysis: Analyze errors in labeled data to improve model accuracy
- Continuous Learning: Stay updated with the latest advancements in AI and machine learning
- Reinforcement Learning with Human Feedback (RLHF) Supervised fine-tuning (SFT) Multimodal LLM evaluation Text-to-image, video, and audio tasks Coding and AI agent tasks, Completed a job simulation where I served as an analyst on Mastercard’s
- Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
Interpreter | Independent Contractor
Atlantic Interpreters, LLC
09.2024 - Current
- Verbal Interpretation: Providing real-time interpretation of spoken communication during meetings, conferences, medical appointments, legal proceedings, and other settings Written Translation: Translating written materials such as documents, emails, and reports from one language to another while ensuring accuracy and cultural relevance
- Sight Translation: Reading and translating documents aloud on the spot, often in legal or medical settings where immediate understanding is crucial
- Cultural Mediation: Helping bridge cultural gaps by explaining cultural nuances and ensuring that the intended meaning is conveyed accurately
- Confidentiality: Maintaining strict confidentiality of all interpreted and translated information, especially in sensitive settings like healthcare and legal environments
- Preparation: Reviewing materials and terminology relevant to the assignment beforehand to ensure accurate and efficient interpretation
- Communicated with clients to understand interpreting needs and provide best service possible.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
Customer Contact Center Representative | Technical Support
Energy
04.2023 - Current
- Provided high-quality customer interaction through multiple channels in a
- Contact Center environment
- Anticipated the customer’s needs and consults with them by offering solutions and problem-solving
- Respond to complex inquiries
- Provide technical support and troubleshooting regarding My Xcel Energy app and My Account
- Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety on-call rotation required
- Performed other duties as assigned, including work on special projects
- Required to report to an office location if technology challenges result in unproductive time
- Use of Microsoft 365 Outlook / Teams environment for meetings, correspondence and official business-related duties
- Use of multi factor authentication and access control methods for daily VPN intranet login
- Customer data entry and data retrieval related to daily meter operations, start or shut down of services, accounts and electrical grid services
- Cold and warm call transfers and teleconferences to address customer needs to the right department
- Use of Netiquette/ Etiquette in online interactions and customer service calls
- Troubleshooting of system or software environment in case of issues
- CCQR Database operation and mining
- TPJ work order input for ground units, vegetation management and linemen
- Troubleshooting of BIOS, Drivers and Firmware updates
- Install and uninstall of software according to business needs
- Use and application of Microsoft 365, Sales Force, OneView, and
- SharePoint software for account creation, updating and search
- Awareness of data management, privacy and information security Aptitude to work within highly connected and software-based systems Page 2 of 21 Use of Microsoft Co Pilot Enterprise AI Chatbot for ease of information searching activities according to necessity
- Follow FERC Standards of Conduct in everyday duties
- Serve as an interpreter for Spanish speaking customers.
Tactical Security Officer
AFIMAC Global
02.2021 - Current
- Strike Security: During labor strikes, as an AFIMAC officer I'm required to maintain professionalism, ensuring non-confrontational events
- Secure transportation for employees crossing picket lines while respecting all parties involved
- Asset and Staff Protection: The goal is to safeguard assets and personnel, allowing union officials and management negotiators to resume positive relations after resolving the strike
- Business Continuity Services: AFIMAC provides comprehensive solutions for labor disputes, including classroom training, online courses, and detailed assessment Conduct risk assessments and identify potential security threats
- Implement security protocols and procedures to mitigate risks
- Provide physical security at client sites, including patrolling premises and monitoring surveillance systems
- Respond to security incidents and emergencies, ensuring the safety of personnel and property
- Coordinate with local law enforcement and emergency services as needed
- Page 4 of 21 Maintain detailed incident reports and daily activity logs
- Conduct investigations into security breaches and suspicious activities
- Ensure compliance with all relevant laws, regulations, and company policies
- Provide security escorts for high-risk individuals or valuable assets
- Perform crowd control and manage access to restricted areas during events
- Conduct training sessions for staff on security awareness and emergency response
- Use specialized security equipment, such as communication devices, alarms, and surveillance cameras
- Participate in regular drills and exercises to enhance readiness for potential security incidents
- Liaise with clients to understand their specific security needs and tailor services accordingly
- Stay updated on the latest security trends, technologies, and best practices.
Translator
Upwork
06.2024 - 10.2024
- Convert written materials from the source language to the target language while preserving the original meaning, tone, and context
- Provide real-time interpretation for meetings, conferences, and phone calls
- Review translations to ensure accuracy, consistency, and adherence to linguistic and cultural standards
- Conduct research to ensure correct use of terminology and technical terms
- Handle sensitive and confidential information with the utmost discretion and professionalism
- Outlier
- Artificial Intelligence Trainer Law SME
Bloomberg
04.2024 - 04.2024
- Client Service Job Simulation on Forage - April 2024 Completed a job simulation acting as a hypothetical Bloomberg Customer
- Support team member Created a task management schedule by using the Eisenhower Matrix to prioritize tasks Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features
- De-escalated and solved challenging customer issues.
Cyber Security Engineering Intern
SAP
03.2023 - 03.2023
- SAP Cyber Security Virtual Internship Program
- Password policy management in Windows server 2019 in a virtual box machine lab
- Password strength auditing according to company policy using Microsoft
- Excel spreadsheets
- Virtual machine installing and software updates
- Page 6 of 21 Anti phishing tactics and techniques
- Attention to detail
- Compliance
- Impact Analysis
- Industry Analysis
- Industry Standards
- Password Management
- Principles of Defense
- Windows Hardening Techniques.
Night Supervisor | Building Manager
The Y, YMCA
07.2022 - 03.2023
- Answer telephones and forward messages and calls to other departments
- Positively models and reinforces YMCA’s core values, mission statement, and relationship-building skills in all interactions
- Follow and enforce all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures and membership policies
- Carry out emergency plans as necessary
- Keep up with knowledge of YMCA programs, events, promotions, policies, and procedures
- Perform regular walk-throughs to ensure building security, member safety and staff productivity
- Be the point of contact and respond to any member or staff request, issue, concern, or emergency quickly and effectively
- Perform as the Y’s Leader on Duty and provide excellent customer service to members and guests ofthe facility
- This includes, but is not limited to: Help close the building and ensure that the Y is member ready for the next day Offer and perform Cause-Driven tours to new and prospective members, able to address all questions and needs
- Be the point of contact for all departments after business hours
- Escort members to their destinations when needed
- Monitor gyms and locker rooms
- Ensure all members and staff are following core values and Code of
- Conduct
- Able to deal with conflict and find appropriate resolutions Page 7 of 21 Become a customer service expert by acquiring a strong understanding of our services and be able to convey them effectively to our members and guests
- Ensure Y is attractive and clean by completing all duties listed on the daily schedule and maintain upkeep of assigned area and equipment
- May perform wet and dust mopping, dusting, trash removal, recycling, window washing, pool cleaning, painting, vacuuming and shampooing of carpets, operating scrubbers, seasonal activities dealing with landscaping, irrigation, snow removal, and general duties.
Packager | Loader | Laborer
PeopleReady
11.2021 - 02.2023
- Loading of product in conveyor belts for machine operators in Maletto's beer packaging
- Snapping of boxes for loader in bottling area
- Quality control of cans of product
- Unwrapping of product pallets with utility blades for conveyor belt loading
- Operation of mechanical compactors for cardboard disposal, recycle and reuse
- Sense of urgency on a packaging assembly line assisted by robotic equipment
- Cleaning of debris in work areas near production line
- Hands-on handling of products in case of machine malfunction
- Sorting of products according to brand, flavor and order requirements
- Sweeping and mopping of spills and glass debris in case of machine malfunction.
Resident Volunteer | Production Worker
Hope Gospel Mission
05.2022 - 06.2022
- Intake and out take of product carts for sorting or disposal
- Clean windows with glass cleaner and dust mop store sales floor aisles
- Give customer service, provide directions, answer questions as needed on sales floor
- Itemize, categorize, sort and place merchandise in the hope bargain center sales floor
- Use of hydraulic hand trucks for product movement
- Page 8 of 21 Carry boxes, cut open card board boxes, push and drag rolling metal boxes over 50 pounds
- Sweep, mop and dust work areas when necessary
- Washing of dish sets for sale
- Unload garbage from working area to trash compactor as needed
- Price tag merchandise and place on displays for sale.
Ashley Furniture Industries
12.2021 - 02.2022
- Picking and shipping of products to loading area using powered industrial vehicles "pallet jack"
- Shipping of product for fed ex delivery
- Picking and shipping of product for overpacking area and subsequent loading
- Use of handtrucks for product movement and pallet jack loading
- Warehouse barcode location scanning using zebra PC 33 computer
- Shipping of product using handheld zebra PC 33 computer with android operating system
- Certified powered industrial vehicle operation
- Workplace hazards and safety classroom training.
ABC Truss, Truss Builder
11.2021 - 11.2021
- Truss assembly using compressed air staple guns and laser layouts
- Assembly of various truss models for house construction.
Security Officer
Reliance Security
03.2021 - 09.2021
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during nonbusiness hours or when switchboard is closed
- TrackTik software use
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Page 9 of 21 Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Site and patrolled areas photography using TrakTik software with company- provided device.
Armed Tactical Security Officer | Flex Officer | Supervisor
Morrison Security Corporation
08.2020 - 07.2021
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Page 10 of 21 Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrols of H.O.A properties, medical facilities and assigned areas
- Motorized supervision of contracted sites and security officers
- Log keeping of patrol car mileage and gas card use
- CCTV monitoring and operation.
Luxury Retail Security Officer
Marksman Security Corporation
04.2021 - 04.2021
- Unarmed security for Valentino boutique store at the Bellagio hotel and casino
- Inventory count
- Customer service
- Door host/greeter.
USO
G4S Secure Solutions USA
03.2021 - 04.2021
- Las Vegas Metropolitan Area Motorized patrol and foot patrol of medical facilities
- Sensor point tagging
- D.A.R
- And report writing
- Key control and log keeping of visitors and merchants
- Customer service
- Parking lot patrol and security
- Perimeter patrol
- Focused surveillance
- Deterrence
- C.P.R
- And A.E.D.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Luxury Retail Security Officer
St. Moritz Security Services, Inc
03.2019 - 03.2020
- Luxury security for Cartier, Tiffany's and Co., Watche's of Switzerland, Rolex
- Choppard's, Tom Ford and Louie Boutin
- Customer service and merchandise showcase overwatch
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed
- Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Page 12 of 21 Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Surveillance
- Store alarm arm/disarm during working hours
- Key control and log keeping
- Merchandise display inventory count
- Sales staff and customer escorts
- Standing guard post
- Metal detector wanding for internal loss prevention
- Greeter
- Two-way radio use
- Report writing
- Industrial security for Brady's Industries during BLM/Covid- 19
- Tractik software use
- Safety Vault closing supervision.
Luxury Retail Security Officer
St. Moritz Security Services, Inc
03.2019 - 03.2020
- Luxury security for Cartier, Tiffany's and Co., Watche's of Switzerland, Rolex
- Choppard's, Tom Ford and Louie Boutin
- Customer service and merchandise showcase overwatch
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed
- Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Page 12 of 21 Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Surveillance
- Store alarm arm/disarm during working hours
- Key control and log keeping
- Merchandise display inventory count
- Sales staff and customer escorts
- Standing guard post
- Metal detector wanding for internal loss prevention
- Greeter
- Two-way radio use
- Report writing
- Industrial security for Brady's Industries during BLM/Covid- 19
- Tractik software use
- Safety Vault closing supervision.
Unarmed Security Officer
Brosnan Risk Consultants
10.2018 - 12.2019
- GPS monitored motorized patrol of contracted Walmart properties
- QR code scanning of aisle points with portable device
- Foot patrol of sales for loss prevention deterrence
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed
- Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicles to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Page 13 of 21 Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Standing post and focused surveillance at store entrances
- Lock and secure of doors and employee only areas
- Focused surveillance.
Hotel Security Officer
Tuscany Suites & Casino
01.2019 - 10.2019
- Game table money drop escorts
- ATM money cartridge escorts
- Trespassing
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during nonbusiness hours or when switchboard is closed
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Page 14 of 21 Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Table games fills and credits
- Trespassing of intoxicated or unruly guests
- Domestic violence incident response
- Motorized patrol of parking area
- Customer service
- Cage escorts and standing guard
- Greeter
- Translator
- Violent incident response
- CPR / AED of guests
- Standing post at property entrances
- Radio equipment use
- Focused surveillance.
Luxury Retail Security Officer
SOS Security LLC
06.2018 - 01.2019
- Luxury security for Saint Laurent, Tag Heuer and Louis Vuitton
- Customer service
- Focused surveillance
- Hourly inventory count
- Daily visitor count
- Answer alarms and investigate disturbances
- Answer telephone calls to take messages, answer questions, and provide information during nonbusiness hours or when switchboard is closed
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Page 15 of 21 Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Loss prevention
- Hourly inventory merchandise count
- Store closing.
Over Pouching Operator
Baxter Pharmaceuticals
12.2017 - 01.2018
- Over pouching packaging of Intravenous saline serum and dialysis bags in a sealed clean room environment
- Standard operating procedures, log keeping and fulfillment of federal drug administration guidelines
- Over Pouching Operator in a clean room environmentally controlled area Follow Federal drug administration guidelines Log keeping Follow good manufacturing practices Sanitation of work area with industrial solvents and chemicals Sanitizing of work areas in time sensitive periods and quality control in machine operated conveyor belts
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Sorter | Packer
Golden Nugget Las Vegas
09.2017 - 12.2017
- Loading and offloading of semi trucks
- Picking and sorting of rental text books for Amazon
- Grading and classification of books using real time computers and laser scanners Cleaning of work area
- Sense of urgency for quota fulfillment in a production environment.
Sorter | Packer
Golden Nugget Las Vegas
09.2017 - 12.2017
- Loading and offloading of semi trucks
- Picking and sorting of rental text books for Amazon
- Grading and classification of books using real time computers and laser scanners Cleaning of work area
- Sense of urgency for quota fulfillment in a production environment.
Hotel Security Officer
Golden Nugget Hotel & Casino
11.2014 - 11.2017
- Night club security and VIP escorts
- Graveyard table games money escorts
- Answer alarms and investigate disturbances
- Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Page 17 of 21 Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Civilian Arrests CPR and AED Oxygen administration
- Handcuffing
- Violent incident response
- Domestic violence incident response
- Event security
- Crowd control
- Money cartridge escorts
- Fire alarm response
- Report writing
- Lock interrogations
- Translations
- Witness interrogation
- De-escalation techniques
- Traffic control
- Evidence chain of custody for court procedures and witness
- Table games fills and credits
- Panic alarm response.
- Minimized property loss by conducting thorough investigations of reported thefts and other security breaches.
- Liaised effectively with external vendors such as event planners or maintenance personnel to maintain clear communication channels regarding security matters.
Detailer
L.A. Motors
02.2012 - 11.2014
- Apply paints, dyes, polishes, reconditioners, waxes, or masking materials to vehicles to preserve,protect, or restore color or condition
- Clean and polish vehicle windows
- Clean the plastic work inside cars, using paintbrushes
- Collect and test samples of cleaning solutions or vapors
- Connect hoses or lines to pumps or other equipment
- Disassemble and reassemble machines or equipment or remove and reattach vehicle parts or trim,using hand tools
- Fit boot spoilers, side skirts, or mud flaps to cars
- Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations
- Drive vehicles to or from workshops or customers' workplaces or homes
- Page 18 of 21 Lubricate machinery, vehicles, or equipment or perform minor repairs or adjustments, using hand tools
- Mix cleaning solutions, abrasive compositions, or other compounds, according to formulas
- Monitor the operation of cleaning machines and stop machines or notify supervisors when malfunctions occur
- Pre-soak or rinse machine parts, equipment, or vehicles by immersing objects in cleaning solutions or water, manually or using hoists
- Press buttons to activate cleaning equipment or machines
- Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces
- Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses
- Sweep, shovel, or vacuum loose debris or salvageable scrap into containers and remove containers from work areas
- Transport materials, equipment, or supplies to or from work areas, using carts or hoists
- Turn valves or disconnect hoses to eliminate water, cleaning solutions, or vapors from machinery or tanks
- Turn valves or handles on equipment to regulate pressure or flow of water, air, steam, or abrasives from sprayer nozzles
- Maintain inventories of supplies.
Merchandise Stocker
Dollar General
06.2012 - 08.2012
- Merchandising receiving and box opening using safety knives
- Stocking of merchandise according to template guide pattern map
- Sense of Urgency in a short time frame.
Players Club Ambassador
Poker Palace
01.2011 - 06.2012
- Data entry of players and club enrollment using Aristocrat OASIS 360 software
- Upsell of player's club merchandise
- Comp awards and prizes for high roller and loyalty members
- Page 19 of 21 File keeping of player's data and documents
- Translation and transcribing for the security department
- Customer service
- Organization assistance in player's club tournaments
- Player gaming statistics., Table games fills and credits
- Foot patrol
- Customer service
- Casino legal compliance
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Assisted team with operational policies and procedures to drive services.
Players Club Ambassador
Poker Palace
01.2011 - 06.2012
- Data entry of players and club enrollment using Aristocrat OASIS 360 software
- Upsell of player's club merchandise
- Comp awards and prizes for high roller and loyalty members
- Page 19 of 21 File keeping of player's data and documents
- Translation and transcribing for the security department
- Customer service
- Organization assistance in player's club tournaments
- Player gaming statistics., Table games fills and credits
- Foot patrol
- Customer service
- Casino legal compliance
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Assisted team with operational policies and procedures to drive services.
Delivery | Dishwasher | Kitchen Helper
RESTAURANTE LOS YEYOS
06.2010 - 11.2010
- Hand and scrub wash of pots, pans,dishes and silverware
- Unloading of daily grocery shop for daily menu preparation
- Cutting and dicing of vegetables, herbs, and other ingredients for the main cook
- Trash bag disposal and replacement
- Janitorial duties and restroom cleaning
- On-foot delivery to Old San Juan and El Capitolio area under different weather conditions.
Warehouse Manager
Artesania como Arte
08.2005 - 11.2010
- Loading and offloading of furniture in warehouse and company rental trucks
- Inventory and price tagging of merchandise
- Store deposits, errands, and utility payments
- Store opening/closing
- Maintenance and Janitorial duties
- Window power washing
- Sales
- Page 20 of 21
Warehouse Manager
Artesania como Arte
08.2005 - 11.2010
- Loading and offloading of furniture in warehouse and company rental trucks
- Inventory and price tagging of merchandise
- Store deposits, errands, and utility payments
- Store opening/closing
- Maintenance and Janitorial duties
- Window power washing
- Sales
- Page 20 of 21
Museum Guide
FUNDACION FELISA RINCON DE GAUTIER
02.2004 - 05.2009
- San Juan, Puerto Rico Multimedia presentations and guided tours of museum installations, Old San
- Juan history and educational topics
- Logistics and organization of health symposiums, scholarship awards and medal to outstanding women in public service
- Courier for yearly budget fund deposits
- Mail in the organization of invitations for activities
- File keeping
- Digital photography and catalog of the museum collection
- Document courier, errands, and museum utility payments
- Cleaning of work areas
- Painting of work areas.
Education
Bachelor of Arts - BA - Social Sciences, Judiciary Systems, Legal Studies
Universidad Del Sagrado Corazón
San Juan PR12-2009
TCM Security Certificate, Cyber Security / Ethical Hacking - undefined
Coursera Professional Certificate, Technical Support | Data Analysis (August - undefined
Tulane University School of Professional Advancement
Skills
- Top Skills
- Data Annotation
- Online Research
- Technical Writing
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Safe driving
- Dedicated team player
- Valid Driver's license
- GPS navigation
Certification
Programming Fundamentals
Introduction to Amazon Quicksight
Introduction to Cybersecurity Tools &
Cyber Attacks
Introduction to AWS Organizations
Languages
Languages
Additional Information
- Honors-Awards Who's Who Among Students at American Universities and Colleges | Spanish Interpreter | Private Security Professional PSO | Artificial Intelligence Trainer (Law) | Customer Contact Center Representative United States
Timeline
Alignerr, Alignerr | Labeler
10.2024 - Current
Interpreter | Independent Contractor
Atlantic Interpreters, LLC
09.2024 - Current
Translator
Upwork
06.2024 - 10.2024
Bloomberg
04.2024 - 04.2024
Customer Contact Center Representative | Technical Support
Energy
04.2023 - Current
Cyber Security Engineering Intern
SAP
03.2023 - 03.2023
Night Supervisor | Building Manager
The Y, YMCA
07.2022 - 03.2023
Resident Volunteer | Production Worker
Hope Gospel Mission
05.2022 - 06.2022
Ashley Furniture Industries
12.2021 - 02.2022
Packager | Loader | Laborer
PeopleReady
11.2021 - 02.2023
ABC Truss, Truss Builder
11.2021 - 11.2021
Luxury Retail Security Officer
Marksman Security Corporation
04.2021 - 04.2021
Security Officer
Reliance Security
03.2021 - 09.2021
USO
G4S Secure Solutions USA
03.2021 - 04.2021
Tactical Security Officer
AFIMAC Global
02.2021 - Current
Armed Tactical Security Officer | Flex Officer | Supervisor
Morrison Security Corporation
08.2020 - 07.2021
Luxury Retail Security Officer
St. Moritz Security Services, Inc
03.2019 - 03.2020
Luxury Retail Security Officer
St. Moritz Security Services, Inc
03.2019 - 03.2020
Hotel Security Officer
Tuscany Suites & Casino
01.2019 - 10.2019
Unarmed Security Officer
Brosnan Risk Consultants
10.2018 - 12.2019
Luxury Retail Security Officer
SOS Security LLC
06.2018 - 01.2019
Over Pouching Operator
Baxter Pharmaceuticals
12.2017 - 01.2018
Sorter | Packer
Golden Nugget Las Vegas
09.2017 - 12.2017
Sorter | Packer
Golden Nugget Las Vegas
09.2017 - 12.2017
Hotel Security Officer
Golden Nugget Hotel & Casino
11.2014 - 11.2017
Merchandise Stocker
Dollar General
06.2012 - 08.2012
Detailer
L.A. Motors
02.2012 - 11.2014
Players Club Ambassador
Poker Palace
01.2011 - 06.2012
Players Club Ambassador
Poker Palace
01.2011 - 06.2012
Delivery | Dishwasher | Kitchen Helper
RESTAURANTE LOS YEYOS
06.2010 - 11.2010
Warehouse Manager
Artesania como Arte
08.2005 - 11.2010
Warehouse Manager
Artesania como Arte
08.2005 - 11.2010
Museum Guide
FUNDACION FELISA RINCON DE GAUTIER
02.2004 - 05.2009
TCM Security Certificate, Cyber Security / Ethical Hacking - undefined
Coursera Professional Certificate, Technical Support | Data Analysis (August - undefined
Tulane University School of Professional Advancement
Bachelor of Arts - BA - Social Sciences, Judiciary Systems, Legal Studies
Universidad Del Sagrado Corazón
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