Jose Rodriguez
Summary
Dynamic Store Manager with proven expertise at Brakemasters in enhancing customer relations and team leadership. Skilled in problem-solving and customer service management, I successfully resolved complaints, boosting repeat business. My ability to train and mentor staff led to increased employee retention and operational efficiency in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Store Manager
Brakemasters
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Assistant Store Manager
Sprouts Farmer Market
01.2017 - 07.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Service Advisor
Lithia Dodge
07.2016 - 01.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Store Manager
Sprouts Farmer Market
04.2011 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Albertsons Grocery Store
01.2008 - 04.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Automobile Technician
Lithia Dodge
01.2007 - 01.2008
- Maximized vehicle lifespan through careful assessment of worn components during routine inspections, recommending timely replacements to prevent costly future repairs.
- Earned multiple certifications in specialized areas such as electrical systems diagnostics, brake system maintenance, and suspension repair techniques; bolstering client trust in expertise levels.
- Increased shop efficiency by maintaining an organized workspace and keeping accurate records for parts inventory management.
- Supported colleagues in continuous learning opportunities by sharing technical knowledge, tips, and best practices during informal training sessions.
- Showcased attention to detail in performing precise wheel alignments, reducing tire wear and improving fuel economy for clients'' vehicles.
- Reduced downtime for clients by efficiently diagnosing and resolving mechanical issues on various automobile makes and models.
- Optimized fuel efficiency for clients'' vehicles by accurately diagnosing emissions-related issues and performing needed repairs or adjustments accordingly.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Third Key Manager
Albertsons Grocery Store
01.1999 - 01.2006
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Petty Officer Third Class
US Navy Department
06.1995 - 06.1998
- Promoted camaraderie among crew members, organizing recreational activities during off-duty hours.
- Enhanced team performance by providing effective training and mentorship to junior sailors.
- Improved operational efficiency with meticulous attention to detail in managing administrative tasks.
- Advanced career development goals for subordinates through tailored coaching sessions based on individual needs.
Education
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute
Avondale, AZ01-2007
High School Diploma -
Capital High School
Santa Fe, NM05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Training and mentoring
- Customer service management
- Supply ordering
- Policies and procedures
- Order management
- Loss prevention
Timeline
Store Manager
Brakemasters
08.2020 - Current
Assistant Store Manager
Sprouts Farmer Market
01.2017 - 07.2020
Service Advisor
Lithia Dodge
07.2016 - 01.2017
Assistant Store Manager
Sprouts Farmer Market
04.2011 - 07.2016
General Manager
Albertsons Grocery Store
01.2008 - 04.2011
Automobile Technician
Lithia Dodge
01.2007 - 01.2008
Third Key Manager
Albertsons Grocery Store
01.1999 - 01.2006
Petty Officer Third Class
US Navy Department
06.1995 - 06.1998
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute
High School Diploma -
Capital High School
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