Jose Rodriguez

Unisys

08.2010 - Current

Diagnosed and resolved hardware and software issues for client systems.
Performed regular maintenance on IT equipment, ensuring optimal performance.
Conducted on-site installations for PC infrastructure and Laptop systems.
Trained junior technicians on troubleshooting techniques and service protocols.
Provided technical support to clients via phone and in-person visits.
Led initiatives to streamline service delivery processes, improving response times.
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Established positive customer relationships by providing punctual, cost-effective solutions.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Followed safety procedures to avoid injuries in field.