Summary
Overview
Work History
Education
Skills
Section name
Languages
Timeline
Generic

Jose Rodriguez-Ureña

Canutillo,Texas

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

Sales Consultant

CarMax
12.2019 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Stayed knowledgeable on latest services and innovations and technological advancements through continuous training.
  • Trained and mentored new sales representatives.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Store Manager

GameStop
01.2017 - 05.2019
  • Optimized store displays and appearance via strategic merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Supervisor

Glaztech
06.2017 - 10.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.

IT Support Specialist

Cricket
02.2015 - 12.2016
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

No Degree - Computer Science

The University of Texas At El Paso
El Paso, TX
05.2025

High School Diploma -

Coronado High School
El Paso, TX
07.2011

Skills

  • Community Networking
  • Demonstrations
  • Product and Service Knowledge
  • Customer service
  • Social media savvy
  • Networking abilities
  • CRM proficiency
  • Staff Training
  • Customer Relations
  • Strategy Development
  • Sales Expertise
  • Goal-Driven

Section name

Huge football fan with a competitive edge for fantasy football 


Video game nerd 

Languages

Spanish
Full Professional
German
Limited Working

Timeline

Sales Consultant

CarMax
12.2019 - Current

Supervisor

Glaztech
06.2017 - 10.2018

Store Manager

GameStop
01.2017 - 05.2019

IT Support Specialist

Cricket
02.2015 - 12.2016

No Degree - Computer Science

The University of Texas At El Paso

High School Diploma -

Coronado High School

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Jose Rodriguez-Ureña