Jose Rodriguez
Tampa
Summary
Aspiring cybersecurity professional currently enrolled in the Cybersecurity and Information Assurance Bachelor's Program at Western Governors University, with a background in software engineering (Java), customer service, and social media analytics. Skilled in troubleshooting, technical support, and problem-solving. Eager to apply my technical knowledge and skills in a challenging cybersecurity internship, with a strong commitment to learning and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Cushman & Wakefield
06.2021 - Current
- Provided technical support and maintenance across property buildings, troubleshooting and problem resolution
- Delivered superior customer service, responding promptly to tenant needs and service requests.
Sales Associate
Racetrac
07.2018 - 03.2021
- Assisted customers with inquiries and complaints, ensuring high customer satisfaction
- Maintained facility standards in line with company protocols and guidelines.
Social Media Analyst
Cognizant
08.2017 - 05.2018
- Moderated content on social media platforms, ensuring adherence to user agreements and community standards
- Investigated and resolved issues reported on social media, requiring analytical skills.
Captioning Assistant
Captel Services
12.2016 - 04.2017
- Provided captioning assistance for individuals with hearing loss, demonstrating fast and accurate transcription skills.
Education
Associates Degree in Liberal Arts -
Hillsborough Community College
01.2016
Bachelor of Science in Cybersecurity and Information Assurance -
Western Governors University
07.2027
Skills
- Java (Backend Development)
- IntelliJ
- Microsoft Office Suite
- Google Suite
- Customer Service
- Problem-Solving
- Analytical Skills
- Data Entry
- Transcription
Certification
- Software Engineering - Backend Specialization (Java), Kenzie Academy, 01/01/24
- Comptia A+, Expected : 07/01/24
Timeline
Maintenance Technician
Cushman & Wakefield
06.2021 - Current
Sales Associate
Racetrac
07.2018 - 03.2021
Social Media Analyst
Cognizant
08.2017 - 05.2018
Captioning Assistant
Captel Services
12.2016 - 04.2017
Associates Degree in Liberal Arts -
Hillsborough Community College
Bachelor of Science in Cybersecurity and Information Assurance -
Western Governors University
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