Jose Roman

• Exhibits excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times.

• Utilizes telephone, fax, paging system, and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner to maximize resource productivity and patient throughput.

• Provides accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof.

• Resolves and follows up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate.

• Monitors and maintains daily sign-in/out and shift logs.

• Monitors productivity and response times in accordance with department quality standards and reports variances to management.

• Identifies system-related problems and reacts quickly to escalate issues to appropriate personnel for corrective action.

• Compiles special reports from system as requested by management.

• Transport patients during peak periods or emergencies as called upon.

• Confer with doctors and nurses and take orders for patient transport activities.

• Assist patients move out of their beds, wheelchairs, and stretchers

• Built training methods to teach workers appropriate safety behaviors and correct use of available PPE
• Created accident, safety monitoring, and hazard management plans for environments
• Developed recommendations to abate or remediate various problems and improve worker safety
• Analyzed processes to devise methods for reducing workplace injuries, accidents, and illnesses
• Supervise Daily Jobs to ensure everything is running smoothly
• Dispatch trucks daily and maintain communication
• Sign up new drivers and gather all information needed
• Report accidents and write full reports ,gathering every detail
• Negociate prices with customers to obtain the best deal possible
• Field out proposals for customers and bid on projects.

• Negotiated the business' contracts with service and transportation vendors, consistently obtaining favorable pricing and delivery schedules
• Researched and recommended optimal transportation modes, routing, equipment, or frequency
• Kept the distribution center operating efficiently by controlling costs and focusing on strategies for continuous improvement
• Resolved transportation, customer and system issues on daily basis to keep materials moving smoothly and to correct destinations.

• Supported seamless deliveries by assisting with accidents, delays, and product shortages
• Assisted in navigating construction areas or congested traffic to mitigate delays
• Organized daily assignment and run schedules for individuals and crews
• Determined the type and amount of resources required based on the specifications outlined in the work order
• Received and prepared work orders
• Prepared daily work and run schedules.

• Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
• Maintained databases and dispatch logs with daily data
• Dispatched work orders seamlessly by carefully monitoring schedules and resources
• Reviewed dispatch and communicated with drivers to execute services
• Conferred with the customer and team supervisors to address and resolve service needs
• Received and prepared work orders
• Supported seamless deliveries by assisting with accidents, delays, and product shortages
• Scheduled shipments and followed-up with all parties to maintain current shipment status.