Jose Romero
Melrose Park,IL
Summary
Adept at diagnosing and resolving complex automotive issues, I leveraged my problem-solving skills and engine repair expertise at Tony's Auto Works to enhance workshop efficiency and customer satisfaction. My collaborative approach and strong work ethic have consistently contributed to a 20% increase in repeat clientele, underscoring my commitment to excellence and team success.
Overview
40
40
years of professional experience
Work History
Automotive Technician, Mobile Service
Tony's Auto Works
08.2020 - Current
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
Auto Mechanic
JLC Truck Repair Shop
01.2018 - 02.2020
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
Auto Technician
Global Auto Finance
12.2012 - 09.2017
- Minimized customer wait times by completing maintenance tasks in a timely manner without compromising quality.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Evaluated client vehicles for additional repair needs during routine service appointments, offering recommendations based on findings.
- Collaborated with team members to diagnose complex vehicle issues and develop effective solutions.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Maintained a safe work environment by adhering to company safety protocols and industry standards.
- Boosted overall shop efficiency by maintaining clean workspaces and properly disposing of hazardous materials according to regulations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician
Reliable Auto
11.2010 - 11.2012
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Auto Technician, Shop Manager
Chicago Medalian
10.2003 - 10.2010
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Tested vehicle components and systems to identify issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Auto Technician
New Horizon
05.2000 - 09.2003
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
Auto Technician
Car Outlet
10.1998 - 10.2000
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Auto Technician
Faroqui Auto
05.1994 - 09.1998
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Auto Technician
Grace Taxi Company
03.1994 - 09.1994
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Technician
Tong's Auto
02.1993 - 03.1994
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Auto Technician
CCR Pallets
01.1990 - 02.1993
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Technician
Clutch Frenos Y Suspension
08.1984 - 09.1988
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Cuatli
Mexico City06.1986
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Changing Oil
- Valid Driver's License
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts Replacement
- Fluid Exchanges
- Diagnostic abilities
- Customer Service
- Brake Systems
- Inspecting vehicles
- Steering systems
- Tire Services
- Suspension Systems
- Vehicle Inspection
- Alignments experience
- System repairs
- Transmissions
- Fuel systems
- Exhaust Systems
- Team Collaboration
- Preventive maintenance services
- Coolant System Control
- Installing equipment
- Electrical failure repairs
- Battery Services
- Heavy Lifting
- Replacing Filters
- Electrical understanding
- Engine Rebuilds
- Heating and Air Conditioning
- Vehicle inspections
- Drivetrain Repair
- Automotive Electronics
- Drivetrain and Axle Installation
- Customer Relations
- Wheel Alignments
- Electrical experience
- Emissions Control
- Rebuilding engines
- Advanced Diagnostics
- Flexible Schedule
- Estimating Work
- Electrical Systems
- Work Planning and Prioritization
- Quality Assurance
- Operating air compressors
- Quality assurance inspections
- Soldering skills
- Welding and fabrication
- Maintaining records
- Maintenance Scheduling
- Preparing Work Orders
- Calibrating systems
- Managing parts
- Manual transmissions
- Roadside Repair
- Purchasing Parts and Inventory
- Issue Resolution
- Electrical repair procedures
- Inventory organizing
- Performance Tuning
- Job Scheduling
- Repair quotes
- Calibration understanding
- Service Scheduling
- Optimizing engine performance
- Relaying Complex Information
- Hybrid Systems
- Road-Worthiness Evaluations
- Bay management
- Scheduled services
- Customer Relationship Management (CRM)
- Calibrating instruments
- Supply Ordering
- Automotive Engineering
- Ordering Supplies
- Contract Negotiation
- Rust removal
- Ticket writing
- Vendor Relations
- Paintless Dent Repair
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Automotive Technician, Mobile Service
Tony's Auto Works
08.2020 - Current
Auto Mechanic
JLC Truck Repair Shop
01.2018 - 02.2020
Auto Technician
Global Auto Finance
12.2012 - 09.2017
Automotive Technician
Reliable Auto
11.2010 - 11.2012
Auto Technician, Shop Manager
Chicago Medalian
10.2003 - 10.2010
Auto Technician
New Horizon
05.2000 - 09.2003
Auto Technician
Car Outlet
10.1998 - 10.2000
Auto Technician
Faroqui Auto
05.1994 - 09.1998
Auto Technician
Grace Taxi Company
03.1994 - 09.1994
Auto Technician
Tong's Auto
02.1993 - 03.1994
Auto Technician
CCR Pallets
01.1990 - 02.1993
Auto Technician
Clutch Frenos Y Suspension
08.1984 - 09.1988
High School Diploma -
Cuatli
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