Jose Romero
Melrose Park,IL
Summary
Adept at diagnosing and resolving complex automotive issues, I leveraged my problem-solving skills and engine repair expertise at Tony's Auto Works to enhance workshop efficiency and customer satisfaction. My collaborative approach and strong work ethic have consistently contributed to a 20% increase in repeat clientele, underscoring my commitment to excellence and team success.
Overview
40
40
years of professional experience
Work History
Automotive Technician, Mobile Service
Tony's Auto Works
Melrose Park
08.2020 - Current
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
Auto Mechanic
JLC Truck Repair Shop
Maywood, IL
01.2018 - 02.2020
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
Auto Technician
Global Auto Finance
Chicago, IL
12.2012 - 09.2017
- Minimized customer wait times by completing maintenance tasks in a timely manner without compromising quality.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Evaluated client vehicles for additional repair needs during routine service appointments, offering recommendations based on findings.
- Collaborated with team members to diagnose complex vehicle issues and develop effective solutions.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Maintained a safe work environment by adhering to company safety protocols and industry standards.
- Boosted overall shop efficiency by maintaining clean workspaces and properly disposing of hazardous materials according to regulations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician
Reliable Auto
Chicago, IL
11.2010 - 11.2012
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Auto Technician, Shop Manager
Chicago Medalian
Chicago, IL
10.2003 - 10.2010
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Tested vehicle components and systems to identify issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Auto Technician
New Horizon
Chicago, IL
05.2000 - 09.2003
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
Auto Technician
Car Outlet
Aurora, IL
10.1998 - 10.2000
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Auto Technician
Faroqui Auto
Chicago, IL
05.1994 - 09.1998
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Auto Technician
Grace Taxi Company
Chicago, IL
03.1994 - 09.1994
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Technician
Tong's Auto
Chicago, IL
02.1993 - 03.1994
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Auto Technician
CCR Pallets
Chicago, IL
01.1990 - 02.1993
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Auto Technician
Clutch Frenos Y Suspension
Mexico City
08.1984 - 09.1988
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Cuatli
Mexico City06.1986
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Changing Oil
- Valid Driver's License
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts Replacement
- Fluid Exchanges
- Diagnostic abilities
- Customer Service
- Brake Systems
- Inspecting vehicles
- Steering systems
- Tire Services
- Suspension Systems
- Vehicle Inspection
- Alignments experience
- System repairs
- Transmissions
- Fuel systems
- Exhaust Systems
- Team Collaboration
- Preventive maintenance services
- Coolant System Control
- Installing equipment
- Electrical failure repairs
- Battery Services
- Heavy Lifting
- Replacing Filters
- Electrical understanding
- Engine Rebuilds
- Heating and Air Conditioning
- Vehicle inspections
- Drivetrain Repair
- Automotive Electronics
- Drivetrain and Axle Installation
- Customer Relations
- Wheel Alignments
- Electrical experience
- Emissions Control
- Rebuilding engines
- Advanced Diagnostics
- Flexible Schedule
- Estimating Work
- Electrical Systems
- Work Planning and Prioritization
- Quality Assurance
- Operating air compressors
- Quality assurance inspections
- Soldering skills
- Welding and fabrication
- Maintaining records
- Maintenance Scheduling
- Preparing Work Orders
- Calibrating systems
- Managing parts
- Manual transmissions
- Roadside Repair
- Purchasing Parts and Inventory
- Issue Resolution
- Electrical repair procedures
- Inventory organizing
- Performance Tuning
- Job Scheduling
- Repair quotes
- Calibration understanding
- Service Scheduling
- Optimizing engine performance
- Relaying Complex Information
- Hybrid Systems
- Road-Worthiness Evaluations
- Bay management
- Scheduled services
- Customer Relationship Management (CRM)
- Calibrating instruments
- Supply Ordering
- Automotive Engineering
- Ordering Supplies
- Contract Negotiation
- Rust removal
- Ticket writing
- Vendor Relations
- Paintless Dent Repair
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Automotive Technician, Mobile Service
Tony's Auto Works
08.2020 - Current
Auto Mechanic
JLC Truck Repair Shop
01.2018 - 02.2020
Auto Technician
Global Auto Finance
12.2012 - 09.2017
Automotive Technician
Reliable Auto
11.2010 - 11.2012
Auto Technician, Shop Manager
Chicago Medalian
10.2003 - 10.2010
Auto Technician
New Horizon
05.2000 - 09.2003
Auto Technician
Car Outlet
10.1998 - 10.2000
Auto Technician
Faroqui Auto
05.1994 - 09.1998
Auto Technician
Grace Taxi Company
03.1994 - 09.1994
Auto Technician
Tong's Auto
02.1993 - 03.1994
Auto Technician
CCR Pallets
01.1990 - 02.1993
Auto Technician
Clutch Frenos Y Suspension
08.1984 - 09.1988
High School Diploma -
Cuatli